Manager: Billing Operations

 

Recruiter:

Telebest

Job Ref:

JBO001181/Angie

Date posted:

Tuesday, March 29, 2022

Location:

Johannesburg, South Africa


SUMMARY:
Our client in the Telecommunications industry has an opportunity available for a Manager: Billing Operations to be based in the Johannesburg area.

JOB DESCRIPTION:

Requirements:
  • Minimum 3-year tertiary qualification in Finance or Commerce
  • Minimum of 5 years’ experience in specialisation; with experience in managing others.
  • Experience working in a large organisation
  • At least 5 year’ s experience in a similar management position, in dynamic and fast-moving industries
KPAs:
  • Implement action and plans to ensure fulfilment of objectives, liaising with relevant areas when necessary to ensure delivery of required solutions, customer experience and SLAs.
  • Assist in driving best practice, continuous improvement and innovation at process and procedure level
  • Assist in reviewing of policies, processes, and procedures within the credit risk and billing department, and provide suggestions
  • Control all end-to-end consumer bill runs, including online and mobile platforms and processes
  • Manage billing queries, ensuring accurate and timeous resolution as per agreed turnaround time
  • Oversee the package creation process as per the consumer business units’ guidelines
  • Customer Experience Management
  • Compile and present monthly billing reports
  • Project Management
  • Projects and system enhancements
  • Stakeholder Relationships
  • Recruit, develop and retain people with outstanding skills, qualifications, and potential
Please note should you not receive a response within 7 days of applying, you may consider your application as being unsuccessful.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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