Manager: ICT and DevOps

• Line management of the ICT team
• Formulation and implementation of an annual ICT Strategic Plan and associated budget
• Management of electronic information on company servers
• Chair of the ISMC (Information Systems Management Committee)
• Interact with company management regarding Interfront’ s technology platforms with the view to better equip or optimize the ways in which ICT delivers services to the company and its clients
• Establish and maintain the ICT governance policies and procedures
• Manage IT Security/Cybersecurity and incident response operations
• Project management all ICT projects
• Manage ICT operations and participate hands-on in providing the following services:
  • Service-level management (Availability and Capacity management, IT service continuity management and Information security management)
  • Service transition management (Change management, Service asset and configuration management and Release and deployment management)
  • Service operation management (Event and incident management, access management, request tracking and fulfilment)
• Support the organisation’s Business continuity initiatives and operations
• Manage and implement continuous improvement initiatives in the ICT department
• Ensure smooth operation of the ICT Service desk to ensure SLA targets are met and escalations are handled efficiently.

• Specifically act as the company’s information security officer
  • Communicate areas for improvement to management to improve the overall effectiveness of security safeguards and controls in the organization
  • Respond to emerging threats and other forms of targeted attacks, organized crime, ransomware etc.
• Implement new and maintain existing cyber security initiatives and provide input into internal IT Security standards, and implement control and risk procedures

• Line management of the DevOps team
• Formulation and implementation of an annual DevOps Strategic Plan
• Interact with Dev, SE and QA teams with the view to better equip or optimize the ways in which DevOps delivers services to its clients
• Establish and maintain DevOps procedures and ways-of-working
• Provide leadership and guidance to project deployment and integration engineers in their daily operational tasks as well as expanding their capabilities.
• Project management all of DevOps internal projects
• Participating in the decision-making processes with respect to the evaluation and adoption of new technologies.

• Relevant qualifications and certifications in IT
• 5+ years’ experience as team leader/manager in an IT corporate environment
• Knowledge of ICT technologies such as storage, networking, virtualization, firewalling, and antimalware/antivirus, messaging platforms, VPN, open source technologies, Server technologies (UX, Linux, Windows) backup and replication.
• Knowledge of cybersecurity concepts such as intrusion detection, prevention and hacking countermeasures.
• Knowledge of database administration and best practices.
• Experience in solving technical issues inherent to large software systems development (build processes, release management, deployment).

• Software Build Automation e.g. Maven, Jenkins, Nexus
• Automation e.g. puppet, Ansible
• Monitoring e.g. Opsview, Nagios, Zabbix, Zenoss
• Source control management e.g. Git, Subversion
• Service Desk/Issue Management tools e.g. Jira Service Desk
• Database Administration e.g. DB2, Oracle, SQL Server
• Experience in shell scripting.

• Mature technologist with a solid grounding in the technical challenges of complex IT environments.
• Leadership and people management abilities – manage, coordinate, monitor, mentor, coach
• Self-starter and self-motivated
• Flexible
• Team and people orientated
• Service-oriented
• Results-oriented
• Organised, structured and attention to detail.
• Good communication skills (both written and verbal)
• High organisational awareness and influencing skills.
• Excellent conflict management and conflict resolution skills.

•  Performance bonus
•  Medical aid
•  Retirement annuity
•  Group life and Income protection

Leave

•  24 days annual leave
•  Study leave
•  Sick leave
•  Paternity leave
•  4 months fully paid maternity leave
•  Family responsibility leave
•  Office shut down in December between Christmas and New Years day

Environment

•  Great team environment
•  Flexible working hours
•  Superb, highly skilled and diverse team
•  Relaxed dress code
•  Wellness days
•  Employee wellness programme for all staff
•  Referral commission

•  Training and career development
•  Study assistance (if one is studying towards a qualification which is in line with the company objectives)