Managing Technical Lead/Infrastructure Manager

SUMMARY:
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POSITION INFO:

Our client is a global powerhouse in IT services and technology, headquartered in the UK with 25+ years of industry expertise. With a relentless focus on experience-led IT services, they challenge conventional thinking to drive end-user satisfaction and innovation. Operating across the USA, South Africa, Sri Lanka, Malaysia, and Macedonia, they deliver cutting-edge managed services, cloud solutions, and Microsoft-centric business software to over 300 ambitious mid-market organizations.

They’re seeking a Managing Tech Lead—a strategic thinker and hands-on leader—to drive technical excellence, infrastructure strategy, and IT service innovation for a prestigious London-based client.

Your Role: Architect, Lead, Elevate

As a Managing Tech Lead, you'll spearhead the technical vision, optimize enterprise IT environments, and ensure seamless infrastructure performance. Leading a team of L2 and L3 Engineers, you’ll be the go-to escalation point for complex challenges, collaborating with senior stakeholders, architects, and vendors to modernize IT operations.

What You’ll Do:

Technical Strategy & Architecture

• Define and implement a future-proof IT infrastructure strategy—scalability, security, and high availability are key.
• Oversee and optimize Windows, Linux, VMware, Citrix, Entra AD, M365, and Exchange environments.
• Architect networking solutions (Cisco, Meraki, VPNs, Palo Alto), storage (SANs, iSCSI), and cloud platforms.
• Lead cloud migration, automation, and DevOps initiatives to enhance efficiency and reduce operational overhead.
• Ensure robust disaster recovery, backup, and business continuity using Veeam, iLand, and replication solutions.
• Deploy enterprise IT monitoring tools (PRTG) for predictive maintenance and performance visibility.

Leadership & Team Management

• Mentor, develop, and inspire a team of L2 and L3 Engineers to achieve technical excellence.
• Oversee workload distribution, operational efficiency, and SLA-driven performance.
• Foster collaboration between IT, security, DevOps, and business units to drive
  cohesive solutions.
• Act as the final escalation point for critical technical issues, delivering expert guidance

Service Management & Process Optimization

• Own and enhance end-to-end IT service management (ITSM) processes using ServiceNow.
• Drive compliance with ITIL frameworks and industry best practices.
• Develop and enforce IT policies, procedures, and change management strategies to ensure smooth operations.
• Utilize ServiceNow analytics to generate performance insights and optimize IT workflows.

Security, Compliance & Risk Management

•  Implement and maintain enterprise security policies, access controls, and compliance frameworks (ISO, NIST, GDPR).
• Collaborate with security teams to enhance incident response, threat detection, and system integrity.
• Oversee security tools like Darktrace, Zscaler, and CrowdStrike to fortify cybersecurity defenses.
• Manage endpoint security with Ivanti Security Control to safeguard enterprise devices.

Innovation & Continuous Improvement

• Leverage AI, automation, and DevOps methodologies to drive IT modernization.
• Stay ahead of emerging technologies to ensure best-in-class IT solutions.
• Develop performance dashboards and analytics to track system health and efficiency.

What You Bring to the Table

• 10+ years in enterprise IT, with a proven track record in infrastructure leadership and service delivery.
• Deep expertise in Windows Server, Linux, VMware, Citrix, Entra AD, M365, and Exchange.
• Strong networking skills (Cisco, Meraki, VPNs, Palo Alto, Brocade Fibre, HPE switches).
• Extensive experience in cloud solutions, automation, and DevOps (Azure DevOps, GitHub, GitLab, Python, PowerShell).
• ITSM expertise, especially with ServiceNow for incident, problem, and change management.
• Proficiency in enterprise monitoring tools (PRTG) for IT visibility and automation.
• Strong strategic mindset with hands-on expertise in SQL, security policies, and compliance.
• Leadership, stakeholder management, and project delivery experience.
• Certifications (preferred): MCSE, CCNP, VCP, Citrix CCE-V, ITIL, TOGAF, CISSP, AWS/Azure Architect.

Why Join?

• Work on high-profile enterprise IT systems for a prestigious client.
• Be part of a cutting-edge, innovation-driven IT team.
• Competitive salary and benefits package.
• Career progression opportunities within a leading global managed service provider.