Mechanical Engineer

SUMMARY:
I can promise you that working for a specialized vacuum supplier does NOT suck. Join a leading company in the vacuum and compressor technology industry, specializing in high-quality vacuum solutions for a wide range of applications. The company is dedicated to innovation, customer satisfaction, and sustainability, providing cutting-edge products and services to clients worldwide. Are you a mechanical engineer who is ambitious and passionate about client satisfaction and technical support? Then this is the opportunity for you!

POSITION INFO:

• Provide various administrative and support services, such as records management, routine correspondence, and coordination, to ensure the smooth operation of the Service Centre.
• Oversee the functionality of workshop equipment, including tools and specialized machinery.
• Manage and monitor inventory for repair kits and parts, both locally and internationally.
• Track and manage the asset fleet, including loan equipment.
• Update and maintain records and databases, adhering to established administrative systems and processes.
• Address inquiries, escalate issues when necessary, and ensure accurate information is provided, including handling customer feedback, complaints, and supplier interactions.
• Handle sales responsibilities, including counter sales, preparing service quotations for all service centers, generating service leads, and ensuring purchase orders are received for ongoing jobs.
• Provide administrative support for field services.
• Maintain the cleanliness and organization of the Service Centre.
• Prepare regular forecasts and reports on the workshop’s current status.
• Adhere to and maintain established procedures and policies to ensure efficient operations.
• Prepare and write detailed reports on workshop activities.

• At least 0 – 3 years of experience in a similar role
• Extensive experience in service center planning and management
• Microsoft Office Suite Proficient
• Must have experience in customer-facing environment
• Advantageous skills: experience in SAGE X3 and Advanced MS Excel Skill

• BEng/BSc/BTech in Mechanical, Mechatronic Electrical, or Industrial Engineering