Medical Bureau Supervisor

SUMMARY:
Are you eager to grow and join a highly specialised team in the area of medical debt management? Become part of an exciting service based solution driven on the back of cutting edge healthtech, artificial intelligence and debt management processes.

POSITION INFO:
The Purpose of this role is to ensure the smooth running of the Bureau team on a day-to-day basis and to manage the administrative / support staff in the Bureau team. The Bureau Supervisor has overall responsibility to effectively and efficiently manage the team, to provide superior bureau services and build excellent relationships with service providers, thereby ensuring the retention and support of the business strategy.

Description

• Daily analysis and monitoring of client data
• Management of the debt process to ensure alignment of deliverables to business’ expectations
• Monitoring efficiencies of staff and their work process
• Monitor all staff interactions with clients and ensure that value propositions are met.
• Confirming that claims are flagged and queried correctl
• Confirming that remittances are allocated on time
• Continuous performance assessments
• Identifying under performers and following protocol on bringing them up to speed
• Conflict management
• Log tasks for issues that arise of which needs to be attended by other departments
• Test tasks that come back with feedback timeously and supply feedback internally on time and to clients promptly
• Regular customer contacts for courtesy calls
• Complaint handling
• Visits to clients with the Administrator if need be
• Identification of poor work performance and actioning disciplinary protocol
• Motivating the team to perform well
• Managing the staff record of all communication to the clients
• Ensuring that all the required reports are sent to clients
• Training new staff and ongoing training of existing staff
• Following up on the FH Inactive clients

• Matric and relevant administrative qualification
• Google Workspace experience is advantageous
• 5-10 years Industry knowledge (Management/Supervisory experience essential)

• Professional Knowledge
• Computer Literacy
• Numerical Ability
• Medical Coding knowledge (ICD10 codes, tariff codes, billing rules set out by SAMA)
• Understanding of billing rules and interpretation of coding set out by SAMA
• Knowledge on PMB’s is essential