Medical Receptionist

SUMMARY:
Well established medical practice based in Midrand requires an experienced Receptionist.

POSITION INFO:
Requirements

• Minimum of 3 – 5 years Medical Practice experience
• Must have Verimark billing experience

• Warmly welcome patients as they arrive.
• Verify patient information (name, insurance details, medical history).
• Check in patients for their appointments and direct them to the waiting area.

• Answering phone calls in a professional and friendly manner.
• Scheduling or rescheduling appointments.
• Providing basic information to patients (e.g., office hours, procedures).
• Handling urgent calls and directing them to the appropriate department or healthcare professional.

• Scheduling patient appointments based on the doctor’s availability.
• Sending appointment reminders (calls, emails, or texts).
• Rescheduling or canceling appointments as necessary.
• Coordinating referrals and consultations with other specialists.

• Collecting and updating patient information, including personal, insurance, and medical history.
• Ensuring consent forms and other required documentation are completed.

• Handling patient billing inquiries.
• Processing claims and verifying coverage.
• Collecting co-pays, balances, and other patient payments.
• Ensuring claims are correctly submitted and following up on any denied claims.
• Verimark experience is essential

• Filing and organizing patient records.
• Ensuring privacy and confidentiality of patient information in accordance with HIPAA regulations.
• Handling patient requests for medical records.

• Helping patients with basic inquiries and guiding them through the office process.
• Assisting patients with blood pressure monitors 
• Answering questions about the practice, medical procedures, and services offered.

• Responding to patient inquiries via email or the practice’s online portal.
• Ensuring all patient communication is handled in a timely manner.

• Communicating with doctors, nurses, or other medical staff to relay important patient information or concerns.
• Alerting doctors to any issues with patient appointments or health matters.
• Ensuring the smooth flow of patients between waiting areas, examination rooms, and other services.

• Keeping the waiting area tidy and organized.
• Ensuring that necessary office supplies are stocked (forms, pens, etc.).

• Displaying professionalism, patience, and empathy toward patients.
• Handling complaints or conflicts calmly and respectfully, aiming to resolve them efficiently.