Membership, Administration and Events Officer

SUMMARY:
Our UK based client is looking to employ a Membership, Administration and Events Officer to their team. 

Note: This is a remote working opportunity for SA residents.

This remote role requires a dynamic, driven, proactive and organized individual with strong communication skills, capable of handling a range of administrative and event-related responsibilities.

POSITION INFO:
Key Responsibilities:

Member Engagement and Enquiries:

• Work closely with the Manager to coordinate member engagement and respond to member enquiries.
• Promote membership, increase sign-ups, and enhance member experience.
• Organize and manage monthly new member club tours with committee members and encourage new sign-ups.

• Promote and coordinate private events, including bookings for the upstairs meeting room.
• Organize events for members, such as wine tastings, prospective member cocktails, and speaker events, collaborating with local vendors.
• Plan and execute at least 12 member events annually, including speaker sessions and special social gatherings.

• Launch and manage digital marketing campaigns to promote membership through Facebook, Instagram, LinkedIn, and Google Ads.
• Work on strategies to boost corporate membership by reaching out to local businesses and targeting senior staff for memberships.

• Automate and digitize subscription renewals, including setting up monthly direct debit options. 
• Help research and implement new membership card software for door access, bar payments, and member discounting and prepayment.

• Manage the weekly email newsletter, highlighting activities, events, and member updates.
• Transition email communications to MailChimp or a similar platform. 

• Attend and minute committee meetings, ensuring timely follow-up on action points and tasks.
• Coordinate volunteer bar shifts to ensure events run smoothly and profitably.

• Support the Treasurer in maintaining accurate financial records, updating the Xero accounting system, and helping with bookkeeping tasks.
• Coordinate and track vendor/supplier relationships to ensure accurate invoicing and payment.

• Research and implement new technology and systems to improve membership administration and event management.

• Relevant post matric qualification advantageous.
• Proven experience in the hospitality or food and beverage industry.
• Strong administrative experience, including managing invoices, suppliers, and bookkeeping tasks.
• Event management experience is a plus.

• Strong communication skills, with the ability to adapt engagement strategies to cater to both tech-savvy and less tech-confident members (many of whom are retired).
• Excellent organizational skills with the ability to multitask and manage various projects simultaneously.
• Basic knowledge of accounting/bookkeeping software (experience with Xero is preferred).
• Comfortable using digital marketing platforms and tools (Facebook Ads, Google Ads, MailChimp, etc.).
• Ability to work remotely and independently while collaborating with a team.

• Proactive and self-motivated.
• Detail-oriented and solution-focused.
• Friendly and approachable, with a customer service mindset.
• Ability to work effectively with diverse teams and individuals.
• Dynamic and driven
• Highest level of integrity
• Ability to work independently