Microsoft D365 Consultant / Azure Administrator

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Microsoft D365 Consultant / Azure Administrator needed:

Assist in the design and delivery of Microsoft solutions to meet business objectives and technical requirements, to create effective knowledge sharing, collaboration, and workflow solutions to drive the effective delivery of DevOps programmes.

Duties And Responsibilities (Included but Is Not Limited To)

• Act as subject matter expert on all things related to Microsoft Azure
• Provide guidance to business stakeholders on Microsoft Azure subscriptions, pricing models and M365 licensing
• Provide technical guidance to 2nd line IT OPS support engineers, help ensure that project work is assigned to the team and they are given the means and tools to execute on this successfully, including mentorship.
• Investigate and resolve all support requests escalated by the 2nd line IT OPS support team
• Ensure knowledge transfer between parties is documented and well managed
• Mentor peers as needed
• Provide comprehensive reporting on team performance
• Manage own professional and self-development
• Work effectively with other teams implementing strategies and technological solutions to increase productivity, and overall client experience
• Implement and influence recommendations within team and in other departments for improved efficiencies
• Provide project support for all related deployments, internal and 3rd party system integrations
• Effectively collaborate with 3rd party service providers and partners on all system issues and changes
• Provide support to Information Security team and ensure that all Microsoft Azure integrations and configurations are secure and in alignment with compliance requirements
• Effectively collaborate with internal Software Development, DevOps, Product and external service provider teams on the resolution of all system issues
• Proactively identify and raise repeat system issues and effectively collaborate with Software Developers, DevOps, Product Owners and/or external service providers to implement permanent solutions
• Assist with planned maintenance tasks & Change Management
• Pro-active systems health monitoring i.e. Actively watching all systems monitoring dashboards and periodically conducting manual system health checks of key features across all application landscapes
• Communication - Proactively and accurately inform all relevant parties of important system issues/changes/outages/updates etc.
• Consciously watching the game, and over time, provide insights and recommendations for improvement on processes, systems and support methods etc.
• Provide support on Infotech projects as needed
• Conduct periodic system access reviews and audits
• Adhere to standard operating procedures, quality control and security protocols and processes
• Maintain up-to-date knowledge of company products and services, stay updated with latest industry developments and trends

Key Requirements

• Grade 12 or equivalent (Essential)
• Minimum of 8 - 10 years' experience as a Cloud Systems Administrator (Essential)
• BSc Computer Science Degree, IT Diploma, MCSE, Comptia Certification or similar (Desired)
• Experience in Systems Health Monitoring with tools similar but not limited to: Grafana, Sysaid, Nagios, SolarWinds et al. (Essential)
• Knowledge of IT service management (ITSM) tools and processes (Essential)
• Knowledge of IT service management SLAs (Essential)
• Knowledge of ITIL or similar frameworks (Essential)
• Experience in collaborating with Software Developers, DevOps Engineers, Product Owners and Business (Essential)
• Strong experience in implementing, monitoring and maintaining Microsoft Azure solutions, including major services related to Compute, Storage, Network and Security
• Strong knowledge of Backup, Restore, Recovery and high availability strategies for Microsoft Azure environments.
• Strong knowledge of IaaS and PaaS services
• Windows Server and SQL database creation, configuration, upgrade, migration and patching
• Experience in troubleshooting and resolving Azure environment performance issues, connectivity issues, security issues, etc.
• Ability to identify and troubleshoot Azure server and SQL database related CPU, memory, I/O, disk space and other resources
• Strong understanding and background of working with a complex Active Directory, Azure AD, LDAP and the requirement of strictly following standards, procedures, and processes
• Advanced knowledge of DNS, DHCP, Kerberos and Windows Authentication
• Knowledge of network protocols such as: DNS, SMTP, SNMP, SSH, SFTP
• Knowledge of Network and TCP/IP routing/subnetting.
• Knowledge of Cisco network equipment/IOS: routing, switching, and firewalls a plus
• Knowledge of Windows operating systems.
• Working knowledge of VPN connectivity and client troubleshooting.
• Excellent PowerShell scripting skills
• Experience with Azure AD, Active Directory including managing/m