SUMMARY:
Mortgage/Bond Co-ordinator
POSITION INFO:
Mortgage/Bond Co-ordinator
Remote, Cape Town R24 000 R27 000 pm
Job Description:
Uk Based Mortgage/Bond Origination Company seeks a Mortgage Co-Ordinator.
The role is to work collaboratively with Mortgage Consultants based in the UK to fulfil all areas of the mortgage co-ordination role ensuring it is managed from the early stages to the complete issued stage.
The role will also require the Mortgage Co-Ordinator, to build strong relationships with lenders and clients to obtain the required paperwork and payment of fees.
Core Accountabilities
To be the initial point of contact for the Mortgage Consultants, dealing with all enquiries whilst providing high quality support.
Proactively co-ordinate activity with lenders and clients obtaining requirements ensuring quality service is applied
Take ownership of activity on your allocated pipeline to ensure that the business is issued within the required time scales, whilst keeping the clients and Mortgage consultants updated
Demonstrate full awareness of the status of cases within your pipeline
Accurately capture all case activity into Mortgage Keeper using a consistent method and maintain data to the required standard
Maintain client files
Apply proactive contact to obtain lender / broker fees
Trouble shooting problems with clients / consultants / lenders
Build strong working relationships with key account contacts
Support administrative tasks within the wider team to achieve the desired results
Obtain regular feedback from internal and external clients to instigate appropriate requirements to meet the needs of our customers
Demonstrate role model behaviours
Proactively take part in owning team campaigns/ projects
Demonstrate monthly activity within your 1:1 meeting and keep your personal documents records up to date
Support the business during periods of changes and apply positive activity to implement requirements Actively take part in team meetings
Actively take part in the new starters training plans
Skills & Experience
A minimum of 2 years experience in a mortgage co-ordination role
Experience of working within defined service standards, policies and procedures
A track record of success within in a similar role delivering quality service standards
Highly developed communications skills; internally and externally
High level of attention to detail
Good organisation skills and the ability to prioritise workloads
A team player with an adaptable and approach to work to suit business needs and changing priorities
Ability to solve complex issues
Excellent knowledge of Microsoft systems Word, Outlook, Excel and PowerPoint
Have the ability to take initiative to increase you own knowledge as well as that of the team
Be accountable for your own pipeline cases
Ability to solve complex issues
Key Relationships
Internal
Head of UK Mortgage Consultants
Mortgage Consultants
Operations Leader
Mortgage Coordinators
External
Key accounts
Mortgage Lenders
Solicitors
