Motor Vehicle Dealer Coach

SUMMARY:
Our client in the Automotive Industry based in Centurion, Gauteng is currently looking to employ a Motor Vehicle Dealer Coach.

POSITION INFO:
Requirements:

• Relevant qualification
• Minimum of 3-5 years of experience in the automotive industry with 3-5 years of working experience in human resources, including consulting and training
• At least 3-5 years of direct experience in coaching individuals or teams, ideally within a business context or in a sales/service environment
• Dealer experience
• Experience in customer experience, sales teams, and service departments to improve performance
• Expertise in developing action plans, delivering coaching sessions, and guiding individuals through change and improvement processes
• Ability to manage multiple projects simultaneously while ensuring timely and successful outcomes
• This role requires travel both within and outside of South Africa, so a valid driver’s license and passport are essential. Own transport is also required.

• Integrate people strategy and company objectives with dealer requirements and HR service offerings.
• Support training development within the delivery organisation, including reviews, gap assessments, and sourcing and advising on learning strategies and content.
• Support internal communication strategies for development and planning for internal and external stakeholders.
• Research, prepare communication materials, and deliver presentations, providing recommendations based on best practices and expertise.
• Lead or support the design, development, and implementation of talent management and development programs such as succession planning and leadership development.
• Develop creative strategies, methods, and tools to assess organisational development and human performance and measure progress in achieving objectives.
• Prepare plans and costings for projects / initiatives and lead internal project teams and external service providers.
• Market company services to the dealer network.
• Ensure effective time management, balancing HR services across Elite Dealers and other KPI-related activities.
• Identify and assess human performance-related business improvement opportunities and share innovative human performance concepts.
• Research, develop, and share human performance reference materials to contribute to the company’s knowledge capital.

• Coordinate and schedule regular meetings between the dealership team and coach to review progress and align on objectives.
• Conduct gap analysis and root cause analysis within the dealership, evaluating staff capabilities, customer service, sales processes, and operational efficiency.
• Develop action plans with dealership staff to address identified gaps and align with dealership goals.
• Provide ongoing coaching and support to ensure successful implementation of action plans.
• Monitor progress and recommend adjustments as necessary.
• Help staff establish sustainable routines to make the implementation of action plans a habit.
• Regularly assess the effectiveness of coaching programs and make data-driven adjustments to improve results.
• Stay up to date with the latest trends and best practices in automotive sales, aftersales, and customer service to ensure coaching is relevant and impactful.
• Build strong relationships with dealership management and staff to foster a collaborative and productive coaching environment.

• Engage with dealers to understand recruitment requirements linked to psychometric assessments and development needs.
• Align company’s training offerings with dealer development needs.
• Coach Dealer Management in aligning people development plans with brand values and customer service goals.
• Guide on the appropriate selection and assessment tools (e.g., psychometric assessments).
• Assist with the induction and onboarding of new recruits at dealerships.
• Communicate recruitment initiatives and available HR services to dealers.

• Oversee the development of meaningful individual/team development plans.
• Support and coach dealers in creating and linking individual/team development plans with training offerings.
• Assist in coordinating psychometric assessments for new or existing staff.
• Advise on succession planning, training, and career development opportunities.
• Interpret and evaluate cultural, environmental, and leadership factors impacting dealer performance, offering solutions to address them.
• Promote alignment of performance indicators with brand values and customer service growth.

• Advise dealerships on the benefits and impact of positive and timely reward and recognition practices.

• Facilitate working groups, teams, and brainstorming sessions to increase performance and efficiencies.
• Mentor Dealer Principals and managers on performance management, using LMS (Learning Management Systems).
• Monitor LMS updates and ensure compliance with service level agreements (SLAs).
• Foster positive internal relationships and provide feedback to improve service offerings.

• Manage the completion of assigned projects, ensuring alignment with company and dealer network needs.

• Support company events such as certification examinations, product launches, and department workshops.
• Attend roadshows and stay current on HR trends, brand values, and strategy.
• Ensure timely reporting and adherence to internal processes (e.g., expense claims, monthly schedules).
• Assist with HR audits and analysis of trends within Elite Dealers.
• Contribute to annual Customer Satisfaction Survey completions.