SUMMARY:
Marketing Operations and Membership Coordinator
POSITION INFO:
Employer Description
Non Profit organisation
Job Description
Our client is looking for a self-starting, motivated person who excels at customer relations, association marketing and has the ability to coordinate the operations of the association. This position is responsible for maintaining and development of both professional and corporate membership, including participation in events as opportunities to build relationships with key stakeholders of the association.
- Coordinate, manage and monitor the workings of various operations pertaining to the association’s national office.
- Perform administrative functions related to the association’s Membership database, membership assistance, membership queries and financial management of membership fees such as invoicing and tracking payments related to membership paid benefits.
- Assist with collection of membership fees.
- Ensuring regular two-way communication between the Members and the association takes place on various platforms.
- To oversee the function & maintenance of the associations databases via the Glue Up CRM and communication platform, ensure accuracy for websites, digital platforms and co-ordinate and initiate all the new membership developments.
- To develop relationships with the other industry associations and convention centers within Southern Africa.
- Responsible for handling telephonic and electronic membership/industry enquiries.
- Follow up with members/industry enquiries and offer to handle concerns where possible.
- Complete all related administration protocols according to the association’s SOP procedures stipulated in set manuals.
- Responsible for administration, loading of payments of membership fees, handling complaints and enquiries related to association and act as liaison with all membership related matters.
Position is full-time remote working position with the potential of moving into an office environment and as such the candidate must be based in JHB.
Full-time (08h00 – 16h30) with occasional weekend work and limited travel.
Qualifications
NQ Level 7, Operations Management, Marketing and Communication preferred.
Skills
Three - five year’s work experience within the association, meetings and event management, hospitality, tourism industry. Working for non-profit or association management experience, or similar. Experience working in a small entrepreneurial non-profit, with minimal administrative support. Working with stakeholders will be an advantage. Experience in developing and implementing new membership engagement programs. Ability to identify and cultivate new members and retain current members. Experience in developing creative and engaging membership marketing materials. A track record of growing programs. Ability to thrive in a fast-paced growth-focused environment. Excellent writing/editing skills. Google analytics. Knowledge of GlueUp marketing automation is desirable. Effective project and event management skills. Excellent organisational skills, such as time and project management and prioritising. Experience with webinar platforms. Experience in email marketing platforms. Responsible for all aspects of member record maintenance. Demonstrated experience managing two to three diverse projects simultaneously.
Benefits
N/A
