National After Sales Manager (Open to Expat)

SUMMARY:
Our client is looking for a National After Sales Manager.

POSITION INFO:

Our client is looking for a National After Sales Manager.

Responsibilities:

• Manage the operations of after sales teams (Parts and Service) to ensure set targets are met
• Provide reports to management on all after sales activities
• Manage and optimize support and service/parts processes, tools, and systems
• Train, motivate, and lead after sales teams to achieve set objectives and targets
• Maintain contact with clients to obtain customer feedback regarding product/service quality
• Assist clients in resolving issues and complaints concerning purchased products or services
• Build and establish good relationships with customers to facilitate increased loyalty and support
• Organize promotional and marketing campaigns to create awareness of offers and activities
• Develop and implement strategies effective for ensuring KPI and targets are met while ensuring customer satisfaction
• Liaise with sales department heads to discuss business plans necessary for enhancing sales performance
• Conduct price studies to establish details of price competitiveness
• Maintain an up-to-date knowledge of the market by conducting research
• Ensure compliance with all general and company policies when carrying out job duties
• Manage and ensure the workshops meet the required performance on productivity, efficiency, and utilization while maintaining the highest levels of customer satisfaction
• Manage and ensure that all parts stock requirements are met in terms of stock profile, stock turns, and aged stock
• Implement, train, and monitor workshop processes
• Monitor and analyze warranty claims, including periodic verification
• Implement and monitor workshop standards
• Optimize and improve workshop operations
• Coordinate technical assistance
• Assist with the implementation, training, and monitoring of spare parts store processes
• Monitor parts ordering processes
• Coordinate technical and non-technical training

Key Skills:

• Strong leadership and team management abilities
• Excellent communication and customer service skills
• Proficient in process optimization and systems management
• Ability to develop and implement effective strategies
• Strong problem-solving skills and ability to resolve client issues efficiently
• Knowledgeable in conducting market research and price studies
• Proficiency in coordinating training programs

Qualifications:

• Degree in Business Administration or Engineering
• Minimum 10 years of experience in the Auto Industry
• Minimum 3 years of experience in After Sales
• Minimum 5 years of experience in a managerial position

 

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