Network Monitoring Operator

Recruiter:

Data Centrix

Job Ref:

JHB005971/Lerat

Date posted:

Wednesday, October 12, 2022

Location:

Johannesburg, South Africa

SUMMARY:
Our client in Randburg is looking for Network Monitoring Operator to monitor critical IT Systems and ensure that systems are always operational and provide 1st line user support to users afterhours.Â Must be willing to work shifts.

JOB DESCRIPTION:

Requirements:

Matric & Relevant IT qualification
ITIL V4 Foundation (required)
Incident Management certified (Required)
N (Requited) & A (Advantage)
3 Yearsâ Experience in IT and customer service desk-related work environment
Must have own car because itâs a Shift environment

Overall responsibilities:

Ensure compliance of calls logged against the call logging process
Interact with Infrastructure (2nd line support) on system\network outages
Reporting and escalation of incidents as per agreed procedures and processes
Production systems, Databases and services ea. Linux, Windows, SQL Databases, Oracle
Infrastructure Hardware ea. Servers, Firewalls, Switches, Wireless Access Points
Environmental monitoring in network rooms and call center ea. Aircons, Flood detection, smoke and fire.
Interact with Facilities on aircon condenser and electricity outages
3rd party vendor fault logging
Communicate outages to affected staff as necessary
Communicate Maintenance on various systems to business/system owners and exco members
1st line End User support after hours and weekends
1st line Infrastructure support on components, servers and services
Maintenance on monitoring system
Escalate incidents to the necessary resources for resolution
Consistent feedback and follow-ups on outstanding incidents logged till resolution
Adherence to SLA for internal/external customers
Daily physical checks of all the equipment in the server room

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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