Network Support Engineer - Remote

SUMMARY:
Supporting the company customers globally, the Network Engineer will be responsible for managing and supporting customer firewalls, networks and connectivity including:

• Fortinet and other vendors licensing and lifecycle management (Forticare/etc)
• Network design and deployment, including security, wired and wireless LAN, WAN, SD-WAN and SASE (Fortinet/Cisco/Cato/Unifi)
• NOC services including status and performance monitoring and reporting
• Assist with technical escalation of network related issues from the customer support team
• Managing workflow using Tickets and Service Requests
• Aid customer retention and satisfaction
• Help to improve efficiency, processes, documentation, and automation.

POSITION INFO:
Qualifications:

• Cisco CCNA or above
• Fortinet NSE4 desired
• Cato SASE experience/certification desired

• 5+ years’ experience in a customer facing Network support role. Previous MSP experience extremely valuable.

• Excellent knowledge of networks, routing & switching – including Layer 2 and 3 networking, routing protocols, SSL + IPSec VPN solutions and high-availability network design and management
• Firewall experience including Fortinet, Palo Alto, Cisco / Meraki (Fortinet required)
• Switch experience including Cisco, HP, Aruba, Unifi
• WLAN experience including FortiAP, Cisco / Meraki, Unifi
• VOIP experience
• In-depth troubleshooting capabilities including packet sniffer
• Azure / AWS networking experience
• SNMP, WMI, syslog experience

• Customer focused, with an analytical approach with good questioning & listening skills
• Excellent verbal and written communication skills suitable for an international audience
• A confident team player with a positive can-do attitude
• Fanatical attention to detail
• An ability to learn quickly, and a willingness to study and obtain new certifications and skills (certification will be a KPI of the role)
• Dependable, hardworking and self-motivated.