New Sales Consultant - Logistics/Fleet

SUMMARY:
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POSITION INFO:

As a New Sales Consultant, you will play a crucial role in expanding our customer base by selling and promoting our complete range of telematics and fleet management solutions. You will be responsible for achieving monthly sales targets, delivering exceptional customer service, and maintaining strong relationships with new customers in line with company goals. This role demands a proactive, customer-focused approach with a strong emphasis on cold calling, presentations, and consultative selling.

Key Responsibilities

Sales & Business Development

• Cold Calling & Prospecting: Achieve a weekly target of 290 cold calls to identify new business opportunities within the fleet and SMB market segments.
• Customer Engagement: Conduct a minimum of 3 customer presentations per day to pitch our solutions and demonstrate their value to potential clients.
• Solution Selling: Utilise a consultative, solutions-based selling methodology to address customer needs and present tailored solutions from our product portfolio.
• Pipeline Management: Ensure accurate and up-to-date opportunities are entered into the CRM system, managing the sales pipeline to drive quick closures and maximise sales performance.
• Achieve Sales Targets: Meet or exceed monthly sales targets for new customer acquisitions and revenue generation, ensuring a high level of profitability.

Customer Satisfaction & Retention

• First Call Resolution: Drive a culture of resolving customer issues on the first point of contact to enhance customer satisfaction.
• Customer Service: Maintain a customer service index (CSI) above 90% through effective communication and follow-up on customer concerns.
• Retention: Actively monitor and manage customer churn, adopting a zero-churn culture by ensuring customer satisfaction and fostering long-term relationships.

Market Knowledge & Networking

• Industry Insights: Stay informed about industry trends, competitor activities, and market opportunities to identify leads and refine sales strategies.
• Networking: Represent the company at industry events, conferences, and trade shows, networking with potential clients and promoting our products and services.

Key Requirements

Experience

• Proven Sales Experience: Minimum of 2-3 years of experience in a sales role, ideally within technology, SaaS, fleet management, or telematics.
• New Business Acquisition: Strong background in cold calling, lead generation, and acquiring new customers through face-to-face meetings.
• Sales Achievement: Demonstrated ability to meet or exceed sales targets, with a track record of consistently closing deals.

Skills & Competencies

• Sales Expertise: Proficient in sales techniques, strategies, and methodologies, with the ability to close deals and exceed sales targets.
• Customer Relationship Management: Strong interpersonal skills with the ability to build and maintain relationships with clients, understanding their needs and providing tailored solutions.
• Negotiation Skills: Skilled in negotiation and contract closure, with the ability to overcome objections and reach mutually beneficial agreements.
• Communication: Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively to customers at all levels.
• Time Management: Highly organised, with the ability to manage multiple accounts and priorities to achieve sales objectives.
• Adaptability: Ability to thrive in a fast-paced environment, adapting to changing circumstances and customer needs.

Technical Competencies

• CRM Software: Proficient in using CRM systems to track sales activities, manage pipelines, and report on performance.
• MS Office: Intermediate proficiency in Microsoft Office tools (Word, Excel, PowerPoint).

Qualifications

• Education: A Bachelor's Degree in Sales, Business, Marketing, or a related field is preferred.
• Experience: A proven track record in sales, particularly in face-to-face selling and acquiring new business.
• Industry Experience: Experience in telematics, SaaS, fleet management, or technology solutions is highly desirable.

Key Performance Indicators (KPIs)

• New Customer Acquisition: Achieving monthly targets for new customer sign-ups and contract closures.
• Sales Revenue: Meeting revenue generation targets in line with the allocated sales goal.
• Customer Retention: Maintaining a high customer satisfaction index and minimising churn.
• Pipeline Management: Ensuring accurate and up-to-date reporting of opportunities in the sales pipeline.
• Presentation Targets: Conducting a minimum of 3 customer presentations per day and consistently engaging with potential clients.