Non-Technical Trainer Lead

Duties and Responsibilities

Planning and Development
- Needs Analysis conducted annually with a bi-annual review
- Complete a demand plan, capacity plan and training calendars for Non-Technical Training by November of the current year for implementation the following year.
- The training plans would need to ensure certification target achievement and the Brand Training target requirements, i.e., Product Training, Launches, Projects.
- Guide the Instructional Design Team with input into training content design, localisation, development, and maintenance for Product, Sales, After Sales Non-Technical, Information Technology and Systems and other training courses
- Direct the development of new e-learning content, customise, and maintain existing e-learning content and support implementation, as well as to ensure that all training is designed as per the Brands requirements, with the Trainers and Instructional Design Team.
- Ensure that the training content for all training is updated and includes a Learner Guide, Presentation and Facilitator guide
- Achieve certification and training targets
- Strengthen a focus on digital and social media learning including micro-learning relevance balanced between instructor-led, on-line, and on-the-job options
- Ensure Cataloguing and version management of all training content
- Ensure that all training activities and materials meet with the relevant organisational and statutory policies, including health and safety
- Manage course evaluations and ensure corrective actions are implemented
- Set relevant and meaningful questionnaires for all courses presented and test the delegates to ensure competence on the course content
- Make use of polls and online comments during VCT sessions to provide valuable feedback on session effectiveness
- Conduct regular quality assurance and moderation for each trainer, highlighting areas of improvement.
- Ensure stability and flexibility within a capable Trainer pool to train across portfolios. Trainer retention actively managed
- Manage total certification with quality assurance requirements, including general training quality
- Manage the performance of the Non-Technical trainers, including conducting performance appraisals as required to provide feedback on development areas
- Lead weekly team meetings
- Ensure high level of discipline is always maintained
- Prepare new Employee Announcement emails and conduct Induction sessions with new team members
- Conduct probation reviews for new members in your team
- Assist Financial Lead with the management of the annual budget
- Manage your team’s leave
- Provide weekly, monthly, and quarterly reports on the progress of the training delivery status and
training recovery plan and forecast for the year.

Qualifications and Relevant Experience

- Experienced Automotive Trainer of at least 5 years
- Thorough understanding of adult learning principles
- Thorough understanding of motor trade legislative requirements particularly pertaining to training and development
- An outstanding knowledge of the Automotive industry in South Africa
- Awareness of automotive retail processes and factors influencing competence development
- Ability to build excellent rapport and strong working relationships
- Excellent communication, presentation, and organisational skills
- Expressly able to implement a coherent blended learning approach to training solutions
- Client-focused
- Proficient in MS Office applications
- Ability to work independently in a market with little supervision and using resources available
- A self-motivator who sustains focus on results and assumes accountability for the effective conclusion of projects/tasks
Unique Factors
- Travel, often outside normal working hours
- Preparation and delivery may require time outside of normal working hours