Nurse Clinical Advisor - Johannesburg Gauteng

We are looking for a consumer-centric nurse who enjoys working in a call centre environment

• Registered Nurse with a Bachelor’s Degree
• Working experience in medical trainings – in pharma, healthcare, or medical devices – is advantageous
• Must permanently reside in or near Johannesburg
• Computer Literate
• Passionate about customer service, educating the consumers and customer satisfaction 

Skills And Knowledge:

ü  Strong passion for making life easier for people with intimate healthcare needs

ü  Strong alignment with company Vision, Mission and values

ü  Strong interpersonal skills and ability to interact with different cultures in South Africa

ü  Team player with a strong “customer/service” orientation

ü  Structured with strong attention to detail

ü  Impactful and persuasive communication

ü  Must be self-driven and self-motivated

Duties:

• Conduct virtual consultation for clinical recommendations
• Provide services as required at the office-based clinic
  • Provide education on ostomy and continence products, and care routines to current and potential users
  • Refer face-to-face consultations to company nurses
  • Support case management with renewal of scripts and updated PMB forms
  • Provide marketing team with relevant insights learned from consumer interactions
  • Review clinical competencies of the consumer team and support upskilling accordingly
  • Define escalation protocols and other key tools for improved value proposition to users

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