OTR Technical Representative

SUMMARY:
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POSITION INFO:

We are seeking a skilled and customer-focused Technical Representative to join our team. The successful candidate will act as a liaison between our technical department and customers, providing expert support, troubleshooting, and advice to ensure exceptional service delivery.

Key Responsibilities:

• Respond promptly to customer inquiries, providing accurate technical information and assistance.
• Diagnose and troubleshoot product or service issues, guiding customers through resolutions.
• Liaise with the internal technical team to escalate and resolve complex problems efficiently.
• Conduct product demonstrations, training sessions, and presentations as required.
• Document customer interactions, issues, and resolutions accurately for future reference.
• Assist in developing technical guides, FAQs, and support materials to enhance customer experience.
• Stay up to date with industry developments, product updates, and best practices.

Qualifications and Skills:

• Proven experience in a technical support, sales, or customer service role.
• Strong technical knowledge in [specific technologies, tools, or systems relevant to the job].
• Excellent problem-solving and analytical skills.
• Outstanding communication and interpersonal abilities.
• Ability to work independently and manage multiple tasks effectively.

Customer Service Representative Requirements:

• Matric certification 
• Comfortable using computers.
• Experience working with customer support
• Contactable references
• Tyre industry knowledge is advantageous