OUTBOUD CUSTOMER SERVICE AGENT

SUMMARY:
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POSITION INFO:

Our client, a leader in the freight and cargo industry, is looking for an experienced Outbound Customer Service Agent to join their dynamic team.

JOB PURPOSE
To control and manage the entire file process for their trades.

QUALIFICATIONS/SKILLS
• Matric
• An additional qualification in this field is preferred.
• Microsoft Office 

KEY PERFORMANCE AREAS
• Maintain and update sailing schedule.
• Manage and monitor bookings with shipping (include monitoring daily stack dates)
• Process bookings and send booking confirmation to customers.
• Follow up on Quotes to fill up under utilised containers.
• Clear Internal Sentry (latency) reports.
• Strategic container planning to get the best utilization per container.
• Handling Hazardous applications / paperwork
• Send transport and packing instructions to warehouse and transporter.
• Send empty depot releases to shipping line prior to container collection.
• Receive all required shipping documents: Shipping instruction / Bill of entry prior to packing / Commercial invoice / packing list and fumigation certificate.
• Process shipping line’s shipping instruction
• Prepare required trade documents (EG CNCA for Luanda)
• Invoice customers
• Process creditor invoices
• Submit RCG to SARS
• Print, stamp, and release bills for customer collection
• Process cargo dues
• Process acquittals to shipping line.
• Cost, close and post file
• Tracking (as back up to Clerks)
    1st leg container tracking
    1st leg cargo release dates
    2nd leg cargo release dates
• USA - AMS filing / EUR – ENS filing.
• Issue telex releases as per SOP.
• Emails – assigning emails within the given timeslot, reading, and replying to emails within 6 working hours of receipt.
• Back up for appointed Buddy.
• Assist with training staff members.