Office Administrator

SUMMARY:
Are you immediately available, an all rounder with min 10 years experience in managing all aspects for a small office - customer orders, invoicing, organising of deliveries, follow up on payments and sales and marketing?

Our client based in Maitland requires a versatile individual to manage their business in Maitland.  This person will be the "go to" person for all administration and calling customers on their database updating clients on new products or enquiring if they are in need of their expertise?
 
Hours 7.30am – 4.30pm. 
Must have excellent communication skills in both English and Afrikaans for dealing with clients.

POSITION INFO:
REQUIREMENTS

• Matric, relevant qualifications highly advantageous
• Ability to manage a small office working independently as often the other staff are out on the road
• Must have good working track record
• Proficient in Word and Excel
• Excellent communication skills in both Afikaans and English
• Accuracy and deadline orientated
• Self-managed to ensure all work is update
• Ability to take on any ad hoc tasks that are required
• Well-presented and well-spoken for customer interactions

• Serve as the first point of contact for clients both in-person and on the phone.
• Develop strong relationships with clients to ensure repeat business.
• Follow up on client satisfaction after orders have been delivered.
• Maintain a professional demeanour at all times, representing the company brand.
• Manage office tasks such as filing, organizing, and updating records.
• Handle incoming and outgoing correspondence (emails, phone calls, etc.).
• Manage enquiries assisting clients with their orders
• Taking of client orders both in person, via phone, and email.
• Enter orders into the system and ensure accurate data entry.
• Coordinate with production teams to ensure orders are processed efficiently and meet client deadlines.
• Coordinate delivery schedules with clients.
• Ensure all necessary paperwork and invoicing are completed for orders being delivered.
• Manage the process of tracking orders and ensuring timely deliveries.
• Provide product information, respond to queries, and handle complaints efficiently and professionally.
• Support sales team in preparing quotations, processing payments, and finalizing orders.
• Maintain office supplies and ensure the workplace is well-organized.