Office Automation Field Technician

SUMMARY:
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POSITION INFO:

Requirements:

• Must have minimum 3 years technical experience on copiers, printers and faxes
• Experience in IT, digital equipment, printing, scanning, connecting MFP to network and wireless/mobile devices
• Valid Drivers’ Licence and own reliable motor vehicle is essential
• Experience in both colour and B/W printers and copiers is essential
• Must be able to communicate well with clients and co-workers
• Must be neat and presentable at all times
• Must be a team player and add value to the team
• M-PLUS completed (minimum Network Professional)
• A+ and N+ Comptia certified will be an advantage

Responsibilities:

• Attend to technical and software field calls within the required SLA’s
• Setting up and delivering devices to end users
• Setting up and linking end users for printing and scanning to devices
• Manage cell data usage for use via the Mobile APP
• Manage boot stock and keep boot stock within acceptable levels
• Technical and software support to clients
• Complete relevant calls accurately via the Mobile APP, whilst adhering to the mobile call process
• Maintain vehicle log book accurately
• Meet required deadlines and work overtime when necessary
• Attend training as and when required assuming all M-PLUS Product Training is completed in advance
• Completing of M-PLUS/E-Learning product training courses as per time frames set

Please consider your application unsuccessful should you not receive a response within two weeks of applying.