Online Order Fulfilment Agent

Recruiter:

O'Brien Recruitment

Job Ref:

2696586588

Date posted:

Friday, February 11, 2022

Location:

Brackenfell, South Africa

SUMMARY:
-

JOB DESCRIPTION:

A well established FMCG company based in the Northern Suburbs is looking to employ an experience Online Order Fulfilment Agent.

Job Objectives:

Responsible for forging and maintaining a strong relationship with all aspects of the eCommerce operation
Ensure processes and procedures are effectively communicated and fully understood
Act as the point of contact for the operations and customers to resolve day-to-day operational issues and queries
Responsible for monitoring and leading operations flow from order creation to delivery and maximising the percentage of online orders to be delivered to customers on-time and in-full
Identifying online orders that are behind pre-agreed SLAs
Proactively working with store and delivery operations to rectify these orders
Identify where proactive communications are required to the customer
Responsible for providing positive, fast, and complete support resolutions to users, including customers, stores & other stakeholders via phone & email
Responsible for identifying common trends within support interactions and escalate appropriately
Excellent attention to detail and ability to proactively resolve customer queries
Responsible for continually contributing to a culture of excellence and ambition
Responsible for maintaining an attitude of accountability, integrity, and excellence
Communicating effectively and exercising sound judgment when interacting with customers

Qualifications and Experience:

Matric

3+ Years Order fulfillment experience in online retail operations

1-3 Years Supply Chain and logistics experience in online retail operations

1-3 Years Experience working in a contact center, preferably within an online role

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Wine Logistics Coordinator
Location: Stellenbosch
Salary: Monthly
Wine Estate close to Stellenbosch / Brackenfell area is looking for a Wine Logistics Coordinator. We are searching for a coordinator who is passionate and energetic and will oversee the wine logistics and administration for the Winemaker and Sales team. The person will report directly to the Winemaker.
3 days ago

Client and Support Specialist | Cape Town | Artisan industry
Location: Capetown
Salary: Negotiable
We are looking for a creative, organised and tech-savvy individual to be part of a brand-new online Platform that will specialise in promoting the Artisan Industry.
4 days ago

Logistics Coordinator
Location: Stellenbosch
Salary: MR Monthly
About: Our hospitality client is a destination Wine Farm with a European twist. Wedding and Corporate events. Culinary, educational and outdoor experiences for the whole family.
4 days ago

Logistics Controller - Clearing and Forwarding
Location: Brackenfell
Salary:
6 days ago

Debt Account Manager
Location: Cape Town
Salary: Market related
Take charge as a Debt Account Manager and join a top South African financial services powerhouse bas
6 days ago

Sales & Range Planning Coordinator
Location: Capetown
Salary: 288000
Sales & Range Planning Coordinator – R24k/month TCTC – CT (Ndabeni) – Perm - Start asap – Open to all
25 days ago

Fleet Manager
Location: Brackenfell
Salary:
Fleet ManagerBrackenfellThe overall objective of this operations manager role is to effectively manage and oversee the day to day (also nightshift) operations of the depot/plant. This includes the short term planning and scheduling of daily operations. This extends from the productivity of drivers and their vehicles; along with the overall maintenance of vehicles; solving queries etc. in order to ...
25 days ago

SAIPA clerk
Location: Capetown
Salary: Negotiable
Our Accounting firm client is looking for SAIPA Trainee Accountant Clerks / SAIPA Clerks to start and complete the SAIPA Learnership programs in order to become qualified registered accountants.
37 days ago

Accountant
Location: Constantia
Salary: Market related
Join one of the most prestigious restaurants in Cape Town as an Accountant based in the Southern Sub
40 days ago

Accountant
Location: Century City
Salary: Market related
My client in the security industry, looking to employ a reliable and professional Accountant.
58 days ago

Online Order Fulfilment Agent

Similar jobs you might be interested in:

Create a free job alert for Online Order Fulfilment Agent in Brackenfell

Jobseekers

Recruiter

General