Online Property Support Consultant

SUMMARY:
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POSITION INFO:

 One of our clients based in the waterfront , online travel agency is looking for a Property Support Consultant to join their team.

Requirements:
- Fluent in Afrikaans and English (written and verbal).
- Attention to detail.
- Strong administrative, organisational, planning, and problem-solving skills.
- Ability to multitask and meet deadlines under pressure.
- Capable of working independently and within a team.
- Willingness to go the extra mile for clients. 

Duties 

Support properties, ensuring smooth operations and an exceptional experience.
- Effectively communicate and educate suppliers on procedures and policies.
- Assist suppliers with uploading and updating information on their profiles.
- Resolve issues or problems that may arise with suppliers.
- Complete tasks, projects, and targets with efficiency and professionalism.
- Provide timely, effective support to hosts, ensuring a seamless experience.
- Build strong relationships with hosts, offering guidance on best practices for success.
- Monitor host performance and offer recommendations to improve results.
- Collaborate with internal teams to improve platform features and service.
- Stay informed on industry trends to provide relevant support.
- Achieve performance targets while maintaining high customer satisfaction