Online Reservations Consultant

SUMMARY:
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POSITION INFO:

Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.

Who we’re looking for

The Bay Hotel with the majestic Twelve Apostle Mountain range as a backdrop and the Atlantic Ocean less than a minutes’ walk away, in the heart of glitzy Camps Bay has a position for an Online Reservations consultant to join their team of extraordinary people.”

We are seeking a detail-oriented, customer-focused Online Reservations consultant who thrives in a collaborative and dynamic environment. If you have a passion for organization and excellence, this role offers you the opportunity to support our reservations team. Your strong communication skills, enthusiasm for providing exceptional service, and ability to manage online bookings efficiently will be essential in this exciting position. Embrace the chance to grow professionally while being part of an extraordinary team dedicated to creating memorable experiences for our clients.

Minimum Requirements

Minimum of 2 years’ experience in a similar position within the luxury hotel sector.

Familiarity with all duties and procedures in the Reservations Department of a hotel.

Knowledge and understanding of Online Travel Agent platforms and Channel Management systems (e.g., Nightsbridge, SiteMinder).

Preferable experience with Opera PMS.

Responsibilities:

Handle calls and inquiries regarding reservations.

Manage bookings from Online Travel Agents efficiently.

Provide information about properties and services.

Collaborate with departments to exceed guest expectations.

Strong communication skills and customer service focus.

Experience in reservations is a plus.

Proficient in reservation systems and online platforms.

Team player with problem-solving abilities.

Ready to Join? If you're ready to take your career to new heights and be part of something truly special, we want to hear from you! Apply now or send your resume to apply below and embark on a journey filled with excitement, growth, and endless possibilities.

Due to the large number of CV's received, only candidates that meet the minimum requirements will be contacted. If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.

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