Online Sales Administrator

SUMMARY:
Online Sales Administrator

POSITION INFO:

A well-established Company requires an experienced, well presented, friendly, fully bilingual, reliable and hardworking individual who can handle pressure. 

Responsibilities / Key Performance Areas:

• Handling of all sales queries and orders
• Dealing with all administration including processing all orders 
• Assisting customers face to face, telephonically and via email and Whatsapp
• Verifying orders, including customers'' personal information and payment details
• Data capturing onto internal computer system
• Expediting orders through internal liaison
• Maintaining and updating sales and customer records
• Keep the company website up to date, develop the company’s online presence and engage with clients. 
• Clear concise communication in both Afrikaans and English
• Must have excellent organisational skills, great attention to detail and pro-active attitude
• Supporting the sales department with other administrative tasks, as required.

• Informing clients of stock availability, stock alternatives and lead times
• Accurate invoicing to clients

• Time management and delivering timeous responses to customer’s requests are crucial
• • Matric/Grade 12 certificate
  • 2 – 3 years’ experience in a similar role
  • Extensive computer literacy skills such as Excel, Outlook, Omni (advantageous)
  • Must be able to work as part of a team
  • Good telephone and email etiquette 
  • Ability to understand the FMCG trade
  • Reliable transport to and from work
  • Candidate to reside close to the Head Office or surrounding areas