Online sales - ecommerce

SUMMARY:
on line retail stores claims and returns - internal sales admin customer sales support - operations administrator

POSITION INFO:

Successful Distributors of high-quality home improvement (DIY), garden and pool care products and accessories is looking for a Sales Administrator for a contract role their offices. Contract period 6 to 8 months.

Responsibilities:

• Processing of sale orders timeously (Data validation/capturing).  Sales orders get processed automatically via EDI, but need to be checked and verified
• Ensure order corresponds with the ranging document (correct product for store)
• Ensure orders correspond with minimum order value (MOV) guidelines
• Ensure invoices are not issued for out-of-stock products
• Process and manage Claims and Returns
• Processing and managing of quotes for customers 
• Monitoring customer portals for new orders, claims and stock levels.
• Back-order maintenance and liaising with client. This will include stock updates, etc.
• Ensure customers receive invoices via email
• Capture all unavailable or out of stock items
• Track order delivers and rejections
• Managing queries with stores and warehouses
• Provide support to the finance and debtors function
• Manage key operational reports and ascertain compliance with established key performance indicators
• Maintain customers, customer master files, and sales records up to date 
• Schedule order extensions with replenishment department at store
• Create invoices and other customer-facing documents
• Communicate with relevant department buyers to prioritise certain orders or to plan opening orders for new stores or to assist with delivery date extensions
• Customer and sales support - pricing, stock holding, deliveries lead times, claims, returns, queries, MOVs, MOQs, rounding profile
• Provide support to Sales Manager, Key Accounts and other Sales Representatives