Onsite Customer Support Technician

Recruiter:

Persona Staff

Job Ref:

CPT005005/N

Date posted:

Friday, August 23, 2024

Location:

Capetown, South Africa

SUMMARY:
Our client is looking for a Junior Onsite Customer Support Technician to be based at their client(s) in Century City.

Job Summary:
The Onsite Customer Support Technician is responsible for providing technical support to a designated customer on-site and ensuring the efficient resolution of all support tickets.

POSITION INFO:
Qualifications and Education Requirements:

1-3 years of experience in the industry
CompTIA A+ (or equivalent)
CompTIA Network+ (or equivalent)
Microsoft Certifications:
- Fundamentals (900âs)
Preferred Skills:
- Microsoft OfficeÂ
- Desktop
- Server
- Azure
- OneDrive
- SharePoint

Key Responsibilities

Technical Support:
- Providing on-site technical support to the designated customer, including creation, assignment, resolution, and closure of support tickets
Areas of Support:
- Windows Desktop Support
- Basic Microsoft Server Support
- Basic Network Support
- Basic PBX Solution Support
- Microsoft 365 Management
- Data Management
Documentation:
- Maintaining all ICT-related information in a documented format
Processes:
- Monitoring current ICT processes to ensure their relevance and up-to-date status
- Assessing customer environments to identify opportunities for improvement
Customer Interaction:
- Direct engagement with the designated customer to address their queries and concerns
- Traveling between sites as needed for support
Professionalism:
- Adherence to corporate standards of professionalism
Language:
- Have a good grasp of the English language.

Work Conditions

Onsite presence at client locations.
May require occasional travel between multiple sites.

To apply please forward your CV to and indicate your salary expectations.

Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

Persona staff (PTY) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.

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