Onsite Support Technician

SUMMARY:
Our client in Johannesburg is currently seeking an Onsite Support Technician to join their team. The position entails supporting ESSN (Enterprise Software, Servers, and Storage & Networking) products for both existing and potential customers, as well as maintaining SLAs (Service Level Agreements).

POSITION INFO:
EMPLOYMENT TYPE    :           Permanent
SECTOR                          :           Information Technology (IT)
BASIC SALARY              :           Market Related
START DATE                  :           A.S.A.P / Immediate

REQUIREMENTS:

• Matric (Grade 12)
• Vendor ESSN hardware product technical certifications are essential (Dell, HP & Cisco) – Min 5 Years Working Experience (IT and hardware and software)
• Software Certifications (Microsoft, Adobe, VMware. etc.)
• CompTIA Certification A+ & N+
• MCP or MCSE
• Certificate or Diploma in Information Technology
• 5 years of IT hardware and software support experience

• Assisting clients through monthly call reporting.
• Client Liaison: Communicating effectively with clients to comprehend their IT system requirements, assessed through customer feedback.
• Customer Service and Account Management: Managing and supporting client accounts to foster long-term partnerships, evaluated during account reviews.
• Client Relationships: Building and sustaining client relationships for repeated business, assessed through customer feedback.
• Understanding the company's value proposition, product range, and services, reviewed during management evaluations.
• Training & Certification: Attending mandatory training sessions to enhance skills on Servers, Storage, and Networking products, with the completion of relevant certification exams, tracked through regular skills training and testing.
• Support Service SLA Agreements: Ensuring support for Service Level Agreements, including extended warranties, evaluated during account reviews.
• Participating in monthly KPI sessions to review personal performance and establish action plans, tracked through KPI reviews.
• Presentation: Representing oneself and the company professionally, aligning all documentation with company standards, assessed during management reviews.

• Monday to Friday (08h00 to 16h30)