Onsite Systems & Support Engineer

Key Result Areas:

• Resolve network, printing and windows related queries
• Visit branch offices weekly
• Must be able to work and resolve problems without being micromanaged
• Maintain wireless infrastructure and not be afraid to work at heights as you will be required to work on elevated wireless equipment at the mine
• Backup user and company data and test data backup consistency
• Work closely with payroll office staff to ensure that the clocking stations are functioning
• Purchasing computer hardware and software, printer toners and other parts as needed on behalf of the company

Essential Skills and Experience  

• Minimum 5 years or more related proven working experiences in maintaining and troubleshooting issues with the firewall, server and networking
• Technical skills including:
  • TCP/IP-based networking, DHCP, DNS, a basic understanding of sub-netting
  • Switching configuration and troubleshooting
  • VPN and WAN configuration: IPSEC, PPPOE, routing knowledge
  • VoIP and PABX configuration: SIP
  • Wireless PTP and PTMP configurations – Ubiquity products
  • Knowledge of Windows 10 and Windows Server 2012,2019
• Microsoft Hyper-V, Office 365 Administrator
• Solid understanding of Microsoft office 2010.2013.2019
• QNAP Network Storage experience or equivalent
• Network cabling and patching
• Firewall administration, Microtik preferably
• Familiar with Unifi products
• Computer hardware repairs and purchasing of new hardware
• Printer troubleshooting
• Anti-Virus
• Backup technologies
• Remote Support of office branches
• General familiarity with the common OS in the market (mostly IOS, Android)
• Zoom and Teams assistance