Operations Consultant (Private/Medical Professionals)

Contract Type: 

PERMANENT 

INHERENT REQUIREMENTS: 

• Matric 
• Good communication skills (both written and verbal) 
• Excellent interpersonal sills 
• Working knowledge of business practices (policies, processes and systems) 
• Proficient in Microsoft Office (advanced Excel skills) 

PREFERRED REQUIREMENTS AND SKILLS: 

• Experience in retail or call centre environment training 
• Relationship building and people skills 
• Provide full operational services to staff in relation to administrative tasks received from hospitals or clinics and manage the complete process from beginning to end 
• Provide switchboard relief for the Receptionist until they arrive for their shift 
• Check the on-call report and respond to vacancies created 
• Place on call staff into vacancies created 
• Update all staff details and status on NIMS 
• Update all staff availbility on NIMS 
• Fill shifts received as soon as the client has made the request 
• Confirm booked shifts with the relevant staff 
• Email the client to inform them of staff members you have recruited to fill vacant positions 
• Manage all shift cancellations by sourcing replacements as soon as possible 
• Notify the client of any cancellations and the replacements of their initial candidates 
• Manage all client complaints which have been lodged 
• Follow up on the clients on the calibre of candidates the client have supplied them with 
• Secure shifts through nomination process on NIMS 
• Conduct service calls 
• Reconfirm staff for shifts booked (PL2) 

CHARACTER TRAITS:

• Passion for working with people 
• Ability to problem solve 
• Ability to work under pressure 
• Attention to detail 
• Organized 
• Assertive 
• Professional 
• Confident 

WORKING HOURS: 

• 06h30 to 18h30 (shifts) 

SALARY:

To be discussed 

BENEFITS: 

As per company benefits 

REPORTING TO: 

Operations Supervisor 

STARTING DATE: 

As soon as possible 

CLOSING DATE: 

Friday 5 August 2022

• Please note that should you not receive a response within 1 week of closing date, you may consider your application as being unsuccessful. 
• Please note that EE appointments will be made in line with the Company''s EE targets