Operations Controller

• To agree suitable delivery time frames and confirm by email and accept all feasible client bookings, within 2 hours of receipt, and to capture on the load board.
• To confirm all document requirements, prior to loading, for all confirmed loads, to ensure there are no unnecessary delays in loading and border procedures. Notify client & Manager immediately of missing / incomplete requirements before allocating of vehicles and provide suitable solutions.
• To source and allocate suitable vehicles, as per client's requirements, for all Transport Bookings, at least 48 hours prior to loading, for non-adhoc orders. To provide an appropriate vehicle, within 48 hours of a confirmed adhoc order.
• To Ensure all booked vehicles conform to statutory requirements and customer's expectations, and drivers are correctly instructed to carry out successful, efficient deliveries.
• Undertake regular risk assessments of the Vehicle / Supplier suitability, Suitable Insurance Coverage, Statutory Requirements (Haz-Chem, Import / Export Permits Etc.)

Key Skills
Technical proficiency.
Data processing skills.
Product development.
Risk analysis.
Strategic planning.
Budget management.
Staff management.
Decision-making skills.