Operations Coordinator – SaaS Industry

SUMMARY:
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POSITION INFO:

Our client, a leading SaaS company in the IT space, is seeking a highly organised and proactive Operations Coordinator to provide critical administrative and operational support. This role ensures seamless business operations across travel and event coordination, procurement, billing support, project administration, HR administration, internal communications, and organisational surveys.

Key Responsibilities

Administrative Support:

• Assist the MANCO team with daily operational and administrative tasks.
• Coordinate company events, including team days, off-sites, and internal activities.

Travel & Event Coordination:

• Manage travel arrangements, including flights, accommodation, and visas.
• Support event and venue bookings for meetings and team activities.

Procurement:

• Assist in obtaining vendor quotes, processing purchase orders (POs), and tracking deliveries.

Billing & Finance Support:

• Handle internal and external billing queries.
• Track invoices, match POs, and follow up on outstanding payments.
• Maintain accurate financial records using Zoho Books.

Project Administration:

• Coordinate vendor and partner tasks related to project delivery.
• Maintain project documentation and assist project leads with updates.
• Manage knowledge management records.

Organisational Surveys & Feedback:

• Distribute and track internal and external surveys (e.g., NPS, employee feedback).
• Compile responses and route feedback to relevant stakeholders.

Internal Communications:

• Support virtual and in-person event coordination, including venue booking and vendor management.

HR Administration:

• Assist with onboarding logistics, including system access and welcome packs.
• Maintain HR documentation, including leave records, contracts, and compliance checklists.
• Provide administrative support for HR initiatives and audits.

Requirements

• Matric (essential).
• Certificate or Diploma in Business Administration, Project Management, or HR.

• 1-2 years in an administrative, coordination, or operations support role.

Skills:

• Strong organisational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and cloud-based applications.
• Familiarity with Zoho Books (preferred).
• High attention to detail and ability to work independently.