Operations Coordinator

SUMMARY:
A Luxury Travel Agency is looking for an OPERATIONS COORDINATOR

POSITION INFO:
Candidate Requirements:

• Basic Travel Experience is essential; familiarity with the Travel Industry required.
• Excellent communication and interpersonal skills.
• Full-time role managing operational processes for all clients before, during and after their travels.
• University graduate, preferably in project management, finance, or tourism.
• Relevant experience in the travel industry or operations/project management.
• Excellent communicator via email, phone and WhatsApp
• Ability to manage multiple projects simultaneously with strong attention to detail.
• Efficient and creative problem solver, able to handle travel issues under time pressure.
• Self-starter with initiative and a willingness to go the extra mile.
• Passionate about promoting sustainable travel and increasing visitors to Africa.
• Comfortable working remotely.

• Manage data from quotes/bookings, inputting into the client-facing digital platform; calculate costs across currencies and check for errors.
• Generate, issue, and submit accurate invoices to relevant parties.
• Confirm bookings with partners, hotels, restaurants, tour guides, etc.
• Track itineraries and manage changes, cancellations, or added services.

• Oversee all client communications during post-booking support, ensuring all details are confirmed for a seamless trip.
• Provide exceptional customer support via calls, emails, and WhatsApp - before, during and after trips.
• Troubleshoot issues with quick, creative problem-solving; handle independently or escalate to management as needed.
• Manage client feedback and review processes.