Operations Coordinator (Facilities)

SUMMARY:
We’re looking for someone who dreams in spreadsheets, and gets a little too excited about a perfectly planned day. If you can herd cats (a.k.a. teams), juggle tasks like a circus pro, and still smile through it all — you’re our kind of person.

We are seeking an experienced Operations Coordinator to join our prestigious client's team.

CPT | PERMANENT | NEGOTIABLE 

POSITION INFO:
Summary:

As the Operations Coordinator you will be responsible for several duties classified under 4 main categories: Projects, Aesthetics, Events and Training. You will use general as well as specified skills to aid the development of the Events, property specific projects, training and general aesthetics from the interior to staff presentation.

Product Knowledge

• Superior knowledge of all operational assets, venues, properties and details.
• Guest and Personal Service - Knowledge of principles and processes for providing guests with a luxurious and personal service/experience. This includes site visits, needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.

• Maintain positive relationships with the managers and team members of the products and businesses within Village n Life.
• Aim to maintain the company culture, vision, mission and values within all team members and managers.
• Implement training plans and / or programmes mapped out by Group HRM.
• Provide training material over social media platforms and in hard copy to onsite staff members.
• Onsite custodian of Training Registers.
• Review, filter, compile and update specific training manuals.
• Assist in the development of company policies and procedures.
• Create relevant tests for each manual and various departments within the organisation.

• Outline design objectives.
• Conceptualize and sketch design plans.
• Determine cost of completion and project requirements in the budgeting phase.
• Set a timeline for the completion of an interior design project.
• Source materials and products included in plans.
• Create “mood boards” to sample your design vision.
• Inspect design after completion to determine whether vision has been met.
• Undertake design project from concept to completion.
• Interpret and translate guest needs pertaining to aesthetics and facilities.
• Research and decide on materials and products sourcing.
• Place orders for materials and oversee installing the design elements.
• Work closely with designers, decorators, architects and constructors.
• Research and follow industry changes, evolutions and best practices.
• Take control of all PNR aesthetic Instagram handles.
• Ensure that product always reflects visually the best groups, guests and clients.
• Ensure a smooth merger between guest expectations and facilities.

• Grade 12
• Opera Experience
• ESP Beneficial
• Micros Beneficial
• Diploma/Degree in hospitality management or project management (advantageous)
• Min 3 years in Hospitality Industry