Operations Manager - Cape Town

SUMMARY:

Role Purpose

Key Responsibilities

Facilities & Operational Management

• Manage all aspects of building operations, including cleaning, security, and general housekeeping.
• Coordinate and oversee all running and emergency maintenance tasks.
• Conduct regular inspections, including reinstatement, vacancy checks, condition assessments, and OHS compliance audits.
• Monitor energy usage and implement energy-saving initiatives.
• Ensure efficient resolution of building-related issues raised by tenants or internal stakeholders.
• Liaise with contractors and service providers to maintain service standards and resolve escalations.

Budgeting, Financial Oversight & Procurement

• Plan and manage the building operating budget.
• Monitor monthly variances and drive cost-saving initiatives.
• Create and manage purchase orders.
• Ensure expense control is aligned with operational targets.

Project & Maintenance Coordination

• Plan and execute scheduled and preventative maintenance.
• Coordinate tenant installations and manage building-related ad hoc projects.
• Ensure all works are carried out to quality standards and within deadlines.

Compliance, Reporting & Administration 

• Ensure operational activities comply with the Occupational Health and Safety Act and other statutory requirements.
• Coordinate with insurers on property damage and liability claims.
• Maintain accurate operational records and reporting dashboards.
• Oversee vendor SLAs, contract deliverables, and lease obligations.
• Collaborate with internal teams to ensure lease compliance and tenant satisfaction.

POSITION INFO:

Requirements:

• Education: Minimum Grade 12 (Matric).
• Experience: 3–5 years of experience in Facilities or Operations Management, preferably within a property or real estate environment.

Key Attributes:

• Technical understanding or background in electrical, mechanical, or construction environments.
• Proficiency in MS Office (Excel, Word, PowerPoint) and operational systems such as SAP or MDA.
• Practical knowledge of vendor and contractor management, including SLA oversight.
• Understanding of lease terms, maintenance schedules, and statutory obligations.
• Working knowledge of budgeting, cost control, and basic contract administration.
• Strong communication and interpersonal skills for managing both tenant and internal stakeholder expectations.
• Detail-oriented with strong administrative and reporting capabilities.
• Highly organized with the ability to manage multiple priorities across a property portfolio.
• Energetic and driven—ideally suited to a self-starter who prefers dynamic, growing environments over large, highly structured corporate systems.