Operations Manager-Client Relations

Recruiter:

H2R Africa

Job Ref:

JHB000711/DH

Date posted:

Monday, November 28, 2022

Location:

Pretoria, South Africa

Salary:

Market related Monthly

SUMMARY:
Our client has a Permanent vacancy for a Operations Manager, Client Relations. The candidate should have a high customer care competency.
Responsible for the overall provision and rendering of exemplary client service to the Company’s clients
in the medical aid and financial services industry.

Flexibility and willingness to travel (even at short notice)

JOB DESCRIPTION:

At least 10 years’ experience in the medical sales industry, with 3 years
in a management position.
Multilingual including a few African languages Valid driver’s license and own car
No criminal record

Oversee and report on the general operations and functions of the client relationship and key account management team.
Ensure that the team operates cohesively within the
Be accountable for high retention levels and building meaningful relationships with key
Execute the aggressive organic growth targets with the
Manage the team which includes, Key Account Managers and onsite Customer Service Consultants, to ensure execution of the client relations
Institute strict financial controls and timelines with regards to budgeted
Set up department objectives and performance contracts with the
Ensure that the SLA with clients is continuously met and exceeded.
Provide the team with a stimulating and supportive
Drive a high-performance culture and take corrective action when
Identify training needs and skills gaps within the
Build and maintain new and existing relationships with key stakeholders, such as, company executives, trade unions and
Prepare monthly and quarterly management and client
Ensure execution of PR and wellness strategy in collaboration with the marketing
Manage the department budget.
Collaboration with marketing; managed care; implementation and sales divisions to achieve organisational
Planning and allocation of resources for year-end revision processes.

Excellent communication
Ability to have a hands-on approach
Ability to motivate others
Negotiation skills
Excellent customer service skills
Excellent stakeholder management skills
Problem-solving skills
Attention to detail skills
Sound decision making capabilities
Proper feedback skills
Ability to foster teamwork
Conflict resolution

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Operations Manager-Client Relations

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