Operations Manager - Head of Operations SA (BPO) - Century City - Market Related Salary

Recruiter:

West Coast Personnel

Job Ref:

CWAD0916-1

Date posted:

Friday, September 16, 2022

Location:

century city, Western Cape, South Africa

Salary:

Market Related

SUMMARY:
Operations Manager - Head of Operations SA (BPO) - Century City - Market Related Salary

JOB DESCRIPTION:

Operations Manager - Head of Operations SA (BPO) - Century City - Market Related Salary

Required Skills

Matric Certificate

4-6 years Mid to Senior Management experience in Contact Centre or Customer Service Environment

Excellent influencing skills and the ability to shape agenda with key stakeholders within the business

Analytic mindset with a desire to get behind the numbers to understand trends.

Ability to role model great service skills and handle escalated situations with ease and professionalism

A passion for coaching and developing employees

Must have a flexible schedule as we are a 24/7 operation

Desirable Experience:

Knowledge of project management principles

Degree in a business-related discipline would be advantageous

Knowledge of customer service contact systems including Liveperson and Cisco

Familiarity with online and offline payment fraud, payment industry trends, risk analysis, third party verification and risk management solutions

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