Operations Manager (Security) (Firearms, COIDA, EHS, PSIRA etc.).

SUMMARY:
An opportunity for an experienced OPERATIONS MANAGER (Security) is required for permanent employment based in Newcastle.

POSITION INFO:

Title: Operations Manager

Area: Newcastle

Industry: Security / Guarding / Farmwatch / Armed Response  

Ref No.: TRG 2267

Salary: Market related available/negotiable (based on exp.) + company vehicle

Start Date: As soon as possible / Negotiable

An opportunity for an experienced OPERATIONS MANAGER (Security) is required for permanent employment based in Newcastle.

Occupational Level:

Professionally Qualified and experienced specialists/mid-management

Subordinates:

• Guarding Manager
• Fleet Controller
• Farm watch Co-ordinator

DUTIES & RESPONSIBILITIES:

Key Performance Area 1 (50%): Operations

• Accountable to maintain quality, service and outputs related to work in the district (alarm services,

• contact centres, armed response, guarding etc.) in compliance with policy and procedures.
• Oversee key projects, processes, and performance reports.
• Identify and solve immediate operational problems within team environment and escalate
• unresolved issues for resolution as and when required.
• Ensure effective operations management service delivery, ensuring compliance with identified
• service practices, principles, and processes.
• Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for
• challenging operational issues.
• Visit client sites on an ongoing basis.
• Play an active role in escalated customer complaints.
• Develop and maintain client relationships to enhance customer service.
• Resolve and escalate customer complaints within the set time frames.

Key Performance Area 2 (20%): Forecasting, Budgeting and Financial Management

• Assist with the compilation of the budget aligned to the delivery of plans; monitor variances, report

• on the achievement of planned objectives, and escalate deviations.
• Assist the business in achieving the budgeted financial targets by continuous service improvement
• and cost management, included but not limited to;
• Managing fuel consumption.
• Managing the vehicle related costs through reduction in incidents, costs and the optimisation of
• resource deployment.
• Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess
• leave, and staff turnover.
• Monitoring and managing the wage to revenue costs in line with budgeted financial targets.
• Overhead cost control to effectively manage the cost of service delivery.

Key Performance Area 3 (15%): People Management

• Create individual and team ownership for decisions, plans and strategies by collaborating with and

• empowering team members.
• Integrate and assign resources across the auditing function through effective workforce planning, to
• ensure efficient work streams.
• Effectively manage performance within the team in order to ensure business objectives are
• achieved.
• Provide clear leadership and promote and foster a team culture consistent with group values.
• Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team,
• creating an organisation-wide learning enabled environment.
• Embrace diversity and drive the Employment Equity strategy within the auditing function
• Engage with various stakeholders across the business to drive communication and collaboration.
• Manage the succession planning process within area of responsibility.

Key Performance Area 4 (15%): Governance and Reporting

• Implement governance and compliance policies and processes effectively.
• Identify, manage, and provide feedback on any risk exposure within the region.
• Provide inputs for the business area on financial and non-financial reports to devise solutions or

• improvements.
• Enforce and adhere to legal guidelines, in-house policies, and the business code of ethics.
• Prepare all relevant reports for stakeholders within required timeframes.
• Ensure that all employees are trained in accordance with set standards and regulatory requirements
• to ensure compliance.
• Adhere to all legislation, standards and policies (Firearms, COIDA, EHS, PSIRA etc.).

EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:

• Min 3-5 years’ experience in a similar environment
• Min 2-3 years’ management/supervisory experience
• Min 2-3 years’ experience in Operations
• Driver’s license
• Firearm Competency (Handgun/Rifles/Shotgun)
• Psira (Grade A or B) with Matric
• Local residency required

Competencies:

• Providing Leadership
• Communicating Information
• Building Relationships
• Driving Success
• Showing Resilience
• Investigating Issues
• Processing Details
• Structuring Tasks
• Giving Support
• Adjusting to Change
• Creating Innovation
• Evaluating Problems

Skills:

• Operational metrics- Tactical
• Financial Management and Analytics
• Business Systems and processes
• Advanced Excel
• Negotiation skills
• Coaching
• Social Media
• Investigation

#TheRecruitmentGuy

#Newcastle

#Vryheid

#Volksrust

#Memel

#Dundee

#Ladysmith

#OperationsManager

#SecurityManager

#Guarding

#ArmedResponse

#Alarms

#CCTV

#TacticalResponse

#AntiPoaching

#AccessControl

#FarmWatch

#PSIRA

APPLICATION INSTRUCTIONS

• We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.
• Interested applications are requested to submit their updated CV’s (in Word.doc format) via email to therecruitmentguy @ outlook .com using Ref # 2267

• Attach any relevant documentation that will support & enhance your application
• (All) Tertiary and Secondary qualifications
• (Any) Relevant Professional Memberships / Partnerships
• (Any) Trade, Training and/or In-House certificates etc
• (Any) Relevant operating and/or vehicle / hardware / equipment licenses,
• (All) Previous employment references and their contactable details.
• Correspondence is reserved for the shortlisted candidates who meet the minimum requirements.
• Should you not heard from us within 3 weeks of your application, please consider your application to be unsuccessful.

The Recruitment Guy (Pty) Ltd South Africa

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