Operations Manager/Coordinator

Recruiter:

The Legends Agency

Job Ref:

Operations Manager/C..

Date posted:

Wednesday, April 23, 2025

Location:

CapeTown, South Africa

Salary:

Salary: R18,000.00

SUMMARY:
Operations Manager/Coordinator

POSITION INFO:

- Operations Manager/Coordinator
  Location: Cape Town
  Salary: R18,000.00
  
  About the Company
  Our client is a dynamic and fast-growing property management company specialising in high-end short-term rentals. With a portfolio of properties spread across Cape Town, the team is passionate about delivering exceptional guest experiences while maintaining the highest standards in property operations. The work environment is fast-paced, team-oriented, and constantly evolving perfect for individuals who thrive on challenge and variety.
  
  Job Purpose
  The Operations Manager is responsible for the daily execution of housekeeping and maintenance operations, ensuring seamless coordination between housekeepers, maintenance staff, and the Guest Experience team. This role is key to ensuring properties are consistently guest-ready through efficient scheduling, real-time problem-solving, and proactive asset and key management.
  
  Key Responsibilities
  
  Collaborate with the Property Management, Guest Experience, Housekeeping and Linen teams to ensure smooth daily operations
  
  Manage and adjust the daily housekeeping schedule in real time
  
  Troubleshoot issues and provide on-the-ground support to Housekeepers
  
  Coordinate with the Guest Experience team to meet last-minute guest needs and ensure properties are guest-ready
  
  Track and schedule maintenance tasks and follow through on their completion
  
  Manage key allocation and retrieval for staff, guests, and contractors
  
  Oversee the distribution and return of property assets and equipment
  
  Coordinate transport logistics (e.g. Uber) for Housekeepers to ensure timely arrival at properties
  
  Ideal Candidate
  
  Calm, confident and a team-oriented problem solver
  
  Comfortable multitasking and performing under pressure
  
  Strong communicator with quick and clear verbal and written communication skills
  
  Proactive, autonomous, and highly organised
  
  Tech-savvy and adaptable to changing systems and tools
  
  Flexible with working hours, including weekends on a rotational basis
  
  Previous experience in fast-paced, high-autonomy operational roles

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