SUMMARY:
Seeking an Operations/ Facilities Manager (Cleaning Specialist & Key Account Manager) in Johannesburg area.
We are seeking an experienced Operations/Facilities Manager with a strong specialization in cleaning services and a passion for client management. This key role is responsible for overseeing all cleaning operations, ensuring service excellence, and managing client relationships for assigned accounts. The ideal candidate will have a keen eye for detail, a proactive approach to maintaining high standards, and the ability to build and nurture long-term client relationships. A background in security will be beneficial as we also manage accounts that require security services in addition to cleaning.
POSITION INFO:
Required Qualifications & Skills:
- Proven experience as a Facilities Manager, Cleaning Manager, or in a similar role with a strong focus on cleaning operations.
- Strong client-facing skills with experience in account management or customer service.
- In-depth knowledge of cleaning procedures, equipment, and safety regulations.
- Strong organizational and multitasking abilities.
- Excellent communication skills, both written and verbal.
- Ability to build strong relationships and effectively manage expectations.
- Experience managing budgets and resources effectively.
- Relevant certifications or qualifications in facilities management or cleaning (e.g., IOSH, BICSc) is preferred.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- A background in security management or knowledge of security protocols is a plus, particularly for clients with security needs.
Key Responsibilities: Cleaning Operations Management:- Oversee day-to-day cleaning operations for multiple client sites, ensuring adherence to established quality standards.
- Develop and implement cleaning schedules, routines, and procedures.
- Manage cleaning staff, providing training, support, and performance evaluations.
- Conduct regular inspections to ensure cleanliness and hygiene standards are met.
- Maintain cleaning equipment and inventory, ensuring all necessary supplies are stocked and in good condition.
Client Relationship & Account Management:- Serve as the main point of contact for key clients, addressing their needs and concerns promptly and professionally.
- Conduct regular client meetings to review service quality, discuss improvements, and ensure customer satisfaction.
- Develop and nurture long-term relationships with clients, understanding their specific needs and business objectives.
- Act as an advocate for clients within the organization, ensuring their requirements are met consistently.
- Prepare and present service reports, budget proposals, and performance reviews to clients.
Budget & Financial Management:- Manage and monitor cleaning service budgets for assigned accounts.
- Identify opportunities to improve cost-efficiency without compromising service quality.
- Prepare cost estimates and support invoicing processes for clients.
Health, Safety, & Compliance:- Ensure compliance with all health, safety, and environmental regulations related to cleaning operations.
- Conduct regular safety audits and training sessions for cleaning staff.
- Stay up-to-date with industry trends, regulations, and best practices related to facilities management and cleaning.
Team Leadership & Development:- Lead and motivate a team of cleaning staff, fostering a positive and productive work environment.
- Provide training and professional development opportunities to cleaning staff.
- Develop and implement team schedules, ensuring adequate coverage for all client sites.
Security Background (Beneficial):- A background or experience in security will be beneficial as we manage client accounts that also require security services.
- Support and collaborate with security teams as needed to integrate cleaning services with security protocols and maintain safe and secure environments for clients.
