Operator Trainer

SUMMARY:
Boksburg

POSITION INFO:

QUALIFICATIONS AND EXPERIENCE                               

• Bachelors degree or higher in Mining Engineering, Education, or a related field will be an advantage.
• 5+ years of experience in the operation and maintenance of underground mining equipment, with a focus on safety and productivity
• Experience developing and delivering training materials in a classroom and field setting.
• Knowledge of adult learning principles and current training best practices
• Train the trainer qualification  
• Driver’s License
• Advanced Computer skills
• Passing Mine Medical Inductions is a requirement.
• Government Certificate of Competency in Electrical or Mechanical Engineering

DUTIES AND RESPONSIBILITIES        

QUALITY

• Adhere to company standards, policies and procedures as well as customer standards at all times.

WORKING ENVIRONMENT

• Maintain the highest standards of cleanliness in the workplace and at the customer.
• Maintain machinery, equipment and other related items in their assigned Departments in order to maintain an orderly approach to all operations.
• Maintain safety standards and comply with the Company’s safety instructions and requirements at all times.
• Use the appropriate personal safety equipment and obey all the safety signs.
• Report processes or personnel that contravene safety, environment standards and practices.

DEVELOPMENT AND TRAINING STANDARDS

• Continuously develop and maintain yourself to keep abreast with new technology and developments in your line of duty within the Personal Development Plan, discussed with your direct supervisor/manager.

NEW MACHINE DELIVERIES

• All new machines delivered to the customer, includes training for 3 operators, it is your responsibility to provide proper operator training to the prospective operators and to ensure that proper training material is available for their future reference.

OVER INSPECTION

• A over inspection will be conducted on request from the mine’s management to identify and rectify bad operating habits.

REPORTING

• All reports must be submitted on a weekly basis to the Training Coordinator. Provide the Training Coordinator with a weekly report summarizing the training completed for the week and the future training plan.

COURTESY CALLS

• One of the most important parts of the business is the relationship with the customer, to ensure an ongoing relationship it is important for the trainer to get to the mines and identify any needs that may arise and also get information from the customer on any new developments or requirements.

MARKETING STATEGY

• Marketing is not directly a service function, but due to the contact between the customer and the service personnel the following functions have been identified as forming part of the function of the trainer:
• Identify the existing customer base and increase efforts and service level as well as identifying key role players and their requirements. If the relationship is good enough this will include market intelligence such movement of key role-players in and out of the mine, replacement of machines that is due, requirement for spare parts, etc.

CUSTOMER COMPLAINTS

• Where necessary, to ensure that customer complaints and claims are treated as priority and resolved to everyone’s satisfaction. Evaluate complaints on a daily basis and escalate any serious complaints to the Training Coordinator. Investigate regular service failures and escalate to the relevant department heads.

SOFT SKILLS   

• Excellent verbal and written communication skills, with the ability to communicate complex technical concepts to both technical and non-technical audiences.
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to travel as required.
• Accounting and business principals
• Fluent in English (Written and Verbal)
• Ability to work under pressure.
• Self-Motivated
• Time Management Skill
• Attention to detail.
• Excellent Presentation skills
• Confident and professional image
• Interpersonal skills
• Conflict Management 

Please send only qualifying CVs to me before the closing date.