Opererations Manager

SUMMARY:
A Vacancy exists for a National Operations Manager (MTN) in the Critical Infrastructure Division.

POSITION INFO:
The suitable candidate’s main responsibilities and duties include, but are not limited to, the following: 

• Render a comprehensive pro-active security service; 

• Liaise with client, Regional Clients and handle all internal and External Security queries; 

• Ensure client satisfaction and retention; 

• Sustain growth and profitability; 

• Increase and sustain the performance and productivity of all staff; Sub-Contractor and Sub Divisions  

• Planning and management; 

• To deliver effective team management; 

• Financial management; 

• Personnel management; 

• Carrying out dynamic security and safety risk assessment; 

• Communicating effectively with the control room team and liaising effectively with the operational management teams within the project; 

• Maintaining effective relationships with client staff, management and contractor and service providers 

• Providing reports and recommending process improvements; 

• Acting as a focal point for security operations decision making during routine and emergency situations; 

• Adhering to compliance standards and relevant laws; 

• Alignment and liaison with all security service provider; 

• Alignment and to ensure allocation of all responsible sites are kept up to date, polygons and site lists spread sheet; 

• Proactive liaising with the OCC NOC and assisting with the proactive interaction; 

• To Have Security Technical Ability and Background; 

• Ensure compliance to the Company’s disciplinary code; 

• Ensure that all company SOP’s are followed; 

• Ensure training takes place as and when required; 

• After hour visits and willing to work long hours; 

• Willing to travel Nationally; 

• Any other duties deemed relevant to the role; 

• PSIRA certification – Grade A; 

• Grade 12 or equivalent qualification; 

• Minimum 5 years’ operational management experience/exposure; 

• Good Labour Relations skills; 

• Excellent written & verbal communication skills; 

• A working knowledge of MS Office (Word, Excel, Outlook); 

• Bilingual (English and any other South African language); 

• Good interpersonal and customer relations; 

• Ability to work independently and under pressure; 

• Willing to work extensive hours as and when required; 

• Willing to work after hours and be on standby; 

• Clean disciplinary, criminal and credit record; 

• Code 08 Drivers license and own reliable transport; 

• Experience of implementing Quality Management Standards; 

• The ability to manage and deliver projects, draft and implement policies and influence senior stakeholders; 

• Experience of working with control room systems; 

• Analytical and quality focused – able to produce accurate management information; 

• Excellent presentation and IT skills are required; 

• Target and KPI focused yet able to deliver whilst maintaining employee engagement; 

• Excellent people and performance management skills: motivate, coach, develop, inspire and ability to identify training needs; 

• Experience of successfully leading teams to constantly achieve company objectives; 

• The ability to communicate with all levels, from senior management to operational staff;