Outbound Client Relations Consultant (Medical)

SUMMARY:
Ambitious? If you’re a driven, success-oriented professional with a positive outlook, you’re in the right place! Join a leading healthtech company where you’ll play a vital role in client onboarding and build strong partnerships with healthcare providers, ensuring continued success for all involved.

POSITION INFO:
In this pivotal role, you serve as a facilitator between the client and the bureau to ensure fast and sustained conversion of sales to satisfied clients. 

Duties will include:

• Act as the primary point of contact for clients throughout the onboarding process
• Guide clients through the adoption of the bureau service
• On-board and train bureau clients on products and processes through a combination of face-to-face, telephonic and digital channels
• Develop strong and trusted relationships with providers and unlock value proposition through continuous high value interactions with them, supported by actionable insights
• Proactively identify client needs and recommend solutions to optimise our value proposition
• Update onboarding resources and maintain detailed records of all client interactions
• Collaborate with internal and external stakeholders to ensure a seamless onboarding experience and mutually beneficial customer journey
• Manage retention and growth of allocated portfolio in order to maintain its profitability

• Possess in-depth knowledge of the medical services claims industry and healthcare coding systems
• Understand processes and systems used in the execution of practice management in the medical industry
• Enthusiasm to stay updated with industry developments and emerging trends in the healthcare sector
• Proficient in Ms Excel, Word, Powerpoint or the Google Workspace alternative
• Excellent communication and people skills (verbal and written)
• Effective time management and organisational skills to prioritise tasks and meet deadlines
• Analysis and problem solving skills
• Proficiency in English, and at least one other official language

• National Senior Certificate (Matric), tertiary qualification preferred
• 4+ years experience in a client service role, within the healthcare and/or information technology sectors
• A minimum of 3 years of coding experience in the medical billing industry, showcasing an understanding of coding practices and industry standards
• 2+ years training clients on software products
• 2+ years upselling products and services to existing clients
• 2+ years building strong and trusted business-level relationships with clients
• Experience working on at least 3 PMA’s (Practice Management Applications), demonstrating a versatile and comprehensive understanding of various systems
• A proven track record of navigating and optimising billing processes within the healthcare industry, with a keen eye for detail and compliance with coding and billing standards and regulations