PBX Guest Service Agent (Remote)

Recruiter:

Recru-it

Job Ref:

CPT004687/BB

Date posted:

Thursday, June 27, 2024

Location:

Capetown, South Africa

Salary:

Hourly

SUMMARY:

Shift required: 10pm - 6am SAST or 11pm - 7am (SAST) (Monday – Friday, weekend availability)

POSITION INFO:
Role Purpose:
The company is a 24 / 7 / 365 Operation, and we are looking for people to fill in shifts at various times. All employees work remotely from home.

Requirements:

Must have a quiet work environment
Must be reliable
Upbeat and friendly demeanor
Being friendly, intuitive, and caring to all callers on all calls
Desktop / Laptop meeting minimum requirements
Stable high speed internet connection
Shift required: 10pm - 6am SAST or 11pm - 7am (SAST) (Monday – Friday, weekend availability)

Skills:

Excellent communication skills (written and verbal)
Good computer skills
Ability to multitask
Speaks clearly
Attention to detail
Top end customer service
Guest Service / Reservations

Educational Requirements:

Matric
Relevant certification / diploma

Experience:

1 year Hotel experience required
1 – 2 years PMS experience is preferred

Technical Requirements:
Minimum Internet Requirements:

Stable high-speed internet (wired Fibre connection, specifically if located in South Africa). Internet disconnections should not happen on a regular basis.
A minimum of 20MBps download and 20MBps upload speed and latency less than 250ms is required to our US servers. If you are located internationally, it is important to note that your contracted speeds may not be the speeds that reach the US. - To complete a speed test, you can go to

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