PORTFOLIO ADMINISTRATOR

Recruiter:

HR Genie

Job Ref:

1025A NS PORTA

Date posted:

Thursday, April 10, 2025

Location:

Bellville, South Africa

Salary:

Market related

SUMMARY:
Manage client information and communication. Implement model portfolio changes and monitor portfolio

POSITION INFO:

Your:

Formal Education

Matric and relevant subsection skills:
- Language skills for client and advisor communication;
- Basic math skills for reconciliations (investigating discrepancies).

Experience

Experience in a financial services or investment related administrative environment.

will enable you to fulfill the following duties:

People

Proactively manage client and advisor communication and queries;
Process client and advisor requests;
Interact with clients, staff and other stakeholders;
Regular interaction with clients, fellow-employees, business management and LISP’s to ensure the effective delivery of communication and administrative requirements.

Procedures

Load new clients in the CRM system;
Collect mandate documentation and ratings;
Compliance and risk management (maintain register of high risk clients – FICA);
Client screening;
Review/complete a CDD (client due diligence) on all exciting and new clients;
Maintain email communication distribution lists (Correl8);
Follow up on queries, outstanding information and incomplete documentation;
Client service related duties;
Investigate discrepancies (reconciliation of Naviga systems and reports according to LISP data);
Assist teammates with administration issues;
Update and maintain database;
Remove (or indicate inactive) client detail for inactive investments picked up;
Monitor client folders on the CRM system;
Prepare management reports (AUM and AUA reports);
Prepare, distribute and process investment instructions (switches; initial, rebalancing and portfolio changes);
Perform general duties to include, but not limited to, copying, mailing and filing of organizational documents and records;
Open, sort and distribute incoming correspondence; post and email;
Answer all incoming calls promptly and politely; assess caller’s requirements; transfer calls; take messages; deliver messages to the relevant staff member timeously;
Implement model portfolio changes;
Monitor deviations from the model portfolios;
Restructure a client’s portfolio if it is not aligned with the model portfolio;
Linking of Advisors;
Register new model portfolios;
Prepare quotations on a platform;
Assist advisors with model portfolio switches, mandates and general administration.

Processes

Follow internal procedures as per the administrative procedure guideline;
All administrative duties must be executed within turnaround times;
Ensure that the principles of FAIS and FICA are applied.

Technology

Use the CRM system;
Use the platform portals;
Full working knowledge of Microsoft Office, including Word and Excel.

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