Their expertise lies in e-commerce solutions, social media, dynamic end-to-end marketing, CX, SEO, technology, and a lot, LOT more.
Reporting to:
- Audit and Payments Manager
ROLE SPECIFICATIONS
As a Payments Consultant, you are a key part of the team. Your primary responsibilities will include but are not limited to the following:
Payment Duties
· Reporting directly to the Audit and Payments Manager.
· Responsible to review and process real-money transactions and transfers daily.
· Processing all allocated payments to clients by delegated deadlines each day.
· Adhere to departmental policies and procedures during payment allocation.
· Ensure all payments made are reconciled back to payment system and payment confirmations are correctly updated.
· Monitor any pending payments and follow up with external processors to ensure payments are finalized on the payment system.
· Resolve any payment period query within the standard SLA for the department and ensure information provided is detailed and complete.
· Ensure failed payments are correctly updated on the payments system and action taken to resolve as per SOP – Escalation’s procedure for bank failures.
· Escalate and resolve problems with external and internal payment systems.
· Ensure successful payments are cleared on the payments system.
· Liaise directly with players via multiple communication channels such as email and telephone, to assist with complicated issues and providing fast, accurate and thorough responses.
· Assessing new changes and identifying risks on clients/system/staff.
· Work with the Audit and Payments Manager to implement financial management and reporting.
· Identify areas for improvement in the payment process and provide creative ideas for changes to be made.
General Responsibilities
· Attend to investigations of suspicious activity on client’s accounts and report findings to FICA and Compliance Manager and Fraud department. (SAR/STR/CTR/CTRA Reports)
- Identify and review other competitors to keep abreast of new features and provide suggestions to
- Complete additional project tasks by assigned
- Providing analytical support such as the evaluation of business proposals and driving ad-hoc cross-functional projects.
Requirements:
- A relevant degree or qualification in the finance is preferred.
- 3-5 year’s experience preferred, preferably in a banking or payment processing
- Strong technical background with software development or technical experience in analyzing product requirements and
- Applies critical and creative thinking to create efficient
- Proactively identify and resolve strategic
- Delivers results that create the best experience for our
- Excellent interpersonal and communication
- Exceptional written and verbal communication skills with the ability to present complex data and information in a clear and concise
- Advanced computers skills (MS Office Package).
- High attention to detail.
- Must be willing to work shifts. The Call Centre is a 24-hour operation and agents work on a rotational shift basis
- Essential – must have own (reliable) transport
- Must be flexible on overtime (should it be required)
Salary : R22k – R26k basic + benefits
