Portfolio Manager

SUMMARY:
We are seeking an experienced Residential Portfolio Manager. The ideal candidate will have a solid background in managing residential properties, demonstrating strong organizational skills and the ability to handle multiple responsibilities effectively. This role involves overseeing a range of tasks to ensure the smooth operation and management of residential properties.

POSITION INFO:
Key Responsibilities:

• Information Management: Update information on the computer system for tenants, owners, and creditors.
• Tenant Onboarding: Load new tenants into the computer system.
• Inspection Reports: Check and ensure the accuracy of monthly inspection reports.
• Headcounts Procedure: Ensure the headcounts procedure has been actioned in the system and with tenants.
• Parking Procedure: Ensure the parking procedure is actioned and updated monthly in the system.
• Debtors Control: Provide oversight for debtors control and support services.
• Creditors Payments: Approve creditors payments on behalf of owners.
• Deposit Reconciliation: Update and reconcile the “deposit held schedule” to balance with the system “D” account.
• Owner Statements: Distribute owner statements.
• Payment Arrangements: Oversee email payment arrangement requests.
• Rental Queries: Oversee all rental queries via email and WhatsApp.
• Arrears Letters: Ensure arrears letters are sent to tenants owing rent.
• TPN & SMS Propsys/MDA: Ensure TPN and SMS Propsys/MDA processes are completed.
• Query Resolution: Assist in resolving tenant and owner queries.
• Email Response: Respond to all email queries.
• Deposit Refunds: Attend to tenant queries regarding deposit refunds.
• Account Adjustments: Capture manual future charges and adjustments to accounts.
• General Correspondence: Handle complaints, notifications, warnings, increases, etc.
• Tenant Meetings: Attend tenant meetings.
• Insurance Claims: Facilitate insurance claims.
• Reporting: Compile reports and reconciliations upon request.
• Maintenance Issues: Follow up and ensure all maintenance issues are resolved.
• WiFi Management: Block and reactivate WiFi and ensure tenants are billed accordingly.
• Credit Control: Manage prepaid credit control for Metermate and Power Measurements.
• Rental Increases: Compile and update annual rental increases.
• Utility Review: Review electricity and water usage to ensure no losses are incurred.
• Metermate Reports: Review Metermate reports monthly to identify any issues requiring further investigation.
• Vacancy Management: Check and ensure the accuracy of the vacancies listed.
• Unit Readiness: Ensure units are ready for occupation and liaise with letting and support staff.
• Letting Coordination: Work with the letting department to ensure vacant flats are rented at competitive prices and specials are placed on high/long vacancy buildings.
• Advertising: Actively involved with letting and ensuring the accuracy of adverts and letting lists.
• Social Media Marketing: Advertise vacant units on Facebook Marketplace for the letting clerk.

• A minimum of 3-5 years of experience in residential property management.
• Sound knowledge of MDA / MRI
• Strong knowledge of property management principles, practices, and standards.
• Excellent organizational and time-management skills.
• Outstanding communication and interpersonal abilities.
• Proficiency in property management software and Microsoft Office Suite.
• Strong financial acumen with the ability to manage budgets and financial reports.
• Ability to work independently and as part of a team.
• A valid driver’s license and reliable transportation.

NB! This job is now closed. You can apply for other jobs by uploading your CV.