Pre-owned Vehicle Sales Manager

Our well known vehicle dealer client based in Johannesburg currently holds a vacancy for a strong Pre-owned Vehicle Sales Manager with a proven track record.

Job Description
The Sales Manager is fully responsible for managing the pre-owned vehicle sales team, maximizing sales and profitability to achieve targets and sales forecast commitments, and ensuring customer satisfaction and retention through the execution of the sales process.

Position Overview
The Sales Manager is fully responsible for managing the pre-owned vehicle sales team, maximizing sales and profitability to achieve targets and sales forecast commitments, and ensuring customer satisfaction and retention through the execution of the sales process.

Specific Role Responsibilities
Key Duties and Responsibilities:

Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.
Developing the necessary sales organization to meet sales and profitability objectives.
Ensuring optimum stock of vehicles on premises.
Ensuring cost control to budget within the department.
Ensure adequate product display material is available.
Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
Monitor financial performance of sales department weekly.
Ensure that customer complaints are dealt with timeously and effectively.
Ensure that vehicle is delivered according to OEM quality and safety standards.
Ensure that departmental customer satisfaction/ expectation targets are met.
Ensure direct and indirect costs remain within Company prescribed parameters.
Ensure that Sales Executives receive new model launch training.
Establish the staffing levels and the training required to achieve sales objectives.
Ensure that all floorplan activities are monitored.
Ensure stock level is kept within company policy requirements.
Maximize sale of back-end products.

Qualifications and Experience
Experience and Knowledge Required:

A minimum of 8 years vehicle sales experience within the motor vehicle industry. Relevant experience in preowned vehicle sales is essential.
A minimum of 3 years'' experience in a sales team lead/management role is required; managing, leading, administering and motivating a sales team to achieve objectives, to guide and implement effective sales processes and systems, and to ensure achievement of business sales objectives is essential.
A previous successful track record in sales is required.
Knowledge & understanding of OEM target management and variable margin programmes required.
Former mainstream brand experience is required.
Sales compliance management is required.

Qualifications Required:

Senior Certificate (Grade 12)
A relevant tertiary qualification NQF6+ (e.g. sales/ marketing/ business management) qualification - an added advantage.
Other Requirements:

Valid, unendorsed drivers license and the ability to competently and legitimately drive.

Computer literate:
MS Office and dealer lead management system.
Knowledge of dealership policies and procedures.
Knowledge of competitive motor industry.

Skills and Personal Attributes
Skills/ Competencies:

Communication (spoken and written business communication).
Interpersonal skills (building rapport)
Sales management and marketing skills, knowledge and experience in the retail automotive context is necessary.
Business acumen/ commercial astuteness
Relationship management with OEM and other relevant stakeholders.
Customer service management

Personal Attributes:

Professional
Highly results driven and orientated
Highly self-motivated and constantly driven to achieve more.
Highly resilient and able to maintain a positive outlook.
Ethical
Calm under pressure; able to keep emotions under control.
An adapter; someone who can adapt their interpersonal style to suit different people or situations.
A team player
Reliable