Problem Manager

SUMMARY:
Our client in the telecommunications sector is looking for a Problem Manager on a contract duration of 6 months.

POSITION INFO:
Educational Background:

• Bachelor's degree in Information Technology, Computer Science, or a related field o Relevant certifications such as ITIL, PMP, COBIT, or equivalent

• Strong understanding of FinTech/Banking Technology stack and its dependencies
• Proficiency in documenting and defining technical dependencies
• Experience with Known Error Database (KEDB) management
• Familiarity with RCA (Root Cause Analysis) processes and documentation
• Proficiency in maintaining Corrective Actions Logs and categorizing corrective actions per vendor and platform
• Knowledge of platforms such as MoMoAPP, Azure, EPW shared systems, GSM, SAS, Eva, Optasia, Jumo, network systems
• Problem management and Incident and Change Management

• Minimum of 5 years of experience in problem management and resolution within a FinTech or similar technological environment
• Experience working with OPCOs Service Desk and other operational entities
• Proven track record of successful management and tracking of corrective actions

• Excellent analytical and problem-solving skills
• Strong attention to detail and organizational skills
• Effective communication skills, both written and verbal
• Ability to work collaboratively with cross-functional teams