Product Support Specialist (EH Trucks)

Recruiter:

Hitachi Construction Machinery Southern Africa Co

Job Ref:

JHB000099/CS

Date posted:

Friday, May 20, 2022

Location:

Johannesburg, South Africa

SUMMARY:
Hitachi Construction Machinery is a world leading manufacturer of construction and mining equipment with a strong focus on a consistent development to provide customers with the technology, products and services that generate new value. Its employees represent a group of trusted experts while keeping continued focus on innovation and growth.

Are you an independent achiever focused on performance that is looking to join a multi-cultural, collaborative and an innovative working environment? If so, then we are looking for you!

JOB DESCRIPTION:

Purpose: To ensure specialist support for EH Mining and construction class Rigid Dump Trucks to clients and to upskill all delegates through effective training.

Minimum Qualifications: Qualified Mechanic / Millwright. Certificate: Engineering.

Minimum Experience: Earth moving with electrical and hydraulic - 5 years, Troubleshooting and Fault Finding - 5 years.

Roles and Responsibilities include inter alia:

Assist branches and customers with technical enquiries and technical problems with machines to resolve product issues.
Investigate into field information reports to identify notifications of serious problems and liaise with Regional HQ Product Support.
Determine the cause of problems and submit Field Information Report to regional Head office product support to assist customer and provide accurate feedback
Receive and inforce service bulletin instructions to ensure compliance. Continuous monitoring of implementation ratio.
Provide technical support to both internal and external customers (verbal and physical) to ensure products operational standards and product quality are achieved and maintained.
Successfully collaborate with regional HQ PSD
Perform any ad-hoc projects on request

All applicants are thanked for their interest in the position. Preference will be given to EE Candidates.
Applications which have not been responded to within 21 days of publication should be regarded as unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Product Support Specialist (EH Trucks)

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